Head of Care

hace 1 hora

Madrid, España TIME Manufacturing Company, Inc. A tiempo completo

COMPULSORY TRAINING Technical or Higher Engineeringin branches such as Mechanical, Industrial, Metallurgy or similar. Complementary training inmaintenance management,occupational risk prevention, customer serviceandqualityis highly valued.REQUIRED EXPERIENCE ~5 to 8 years of experience in supervisor positions or head of technical service, maintenance or after-sales in the industrial/metallurgical sector and/or preferably within the mobile elevating personnel platform sector ~ Experience in team management and project coordination. ~ Experience working with ERP systems (SAP, Oracle, Navision, etc.) and service management tools.LANGUAGES Spanish level C1 in effective competence. C1 at Catalan level in effective competition. Minimum English level B2-C1 – Technical English French level B1 or higher (recommended).SKILLS & KNOWLEDGE Organizational and time and resource management skills. Communication, organization, and planning skills. Responsible, organized, dynamic and methodical person. Leadership and ability to motivate teams. Ability to train and develop talent within the team Customer orientation. Ability to negotiate and resolve conflicts. Management of maintenance management software and CRM. Strategic vision and orientation to results.TRAINING TO BE PROVIDED BY THE COMPANY Epicor software and/or fulfillment software Training in occupational risk prevention in the workplace Training in labor processesMAIN FUNCTIONS Supervision, control and management of the personnel in charge: administrative staff and mechanics Assignment of tasks and supervision of the same. Coordination with the documentation administration department for the invoicing of interventions or management of guarantees. After-sales service management: coordinating customer service, technical support and incident resolution. Management and planning of customer portfolio, maintenance contracts, repairs and breakdowns. Telephone and/or personal customer service. Permit management, current legal regulations to be complied with, etc... Development and implementation of new strategies and procedures to ensure efficient and high-quality technical service: monitoring programs, surveys and continuous improvement actions. Identify areas for improvement and make data-driven decisions to improve team performance and customer satisfaction.For IPAF trainers only: Management and planning of IPAF courses. Provide IPAF training and/or courses. Coordination with the IPAF federation to update regulations, procedures, etc. Manage IPAF audits.

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