Performance manager

We firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311 M revenue in FY 2022/23. Our diverse community of over 2,100 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey Nature and aim of the position Field sales position responsible for managing the customer's portfolio assigned and specific campaigns, with the main objective of creating all the preconditions for the stores to deliver the best performance in terms of Store KPI, for store and tax free shopping. Main duties and responsibilitiesProactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities. Accurate account management delivering the performance objectives: First / ongoing training. Maximize TFS business (IR and RR management) and other KPI's like Mobile Customer Care, Payment target, Tokenization and ins-store services (Fast Refund). Maximize DCC business (Hit Rate management). Business Statistics analysis, presentation, discussion and action. Action plans and store visits in line with company segmentation model. Achieve sales targets, taking corrective action when result materially deviates from the expected. Improve merchant's knowledge and expertise with our services by providing trainings to merchant's staff. Guarantee the optimal execution of in-store promotional plans and activities, according to the defined plan. Offer intensive support including product instructions. Constant communication with merchants to increase KPI's. Action plans and in-store visits in line with the Global Blue's strategy. Processing and presentation of business statistics and insights. Deliver to the stores the activities have been agreed with the merchant's HQ. Document in CRM all merchant's specific information and activity done.Background and EducationUniversity degree is a plus. 4 years sales experience (2 years as store manager or team leader desired). Trade Marketing background and Services or Retail field knowledge will be a plus. Analytical and planning capability. Good Communication and influencing skills. Customer service orientation. Basic English knowledge.Specific skills and knowledgeGood customer orientation. Self-motivation, and target driven. Ability to create personal relationships. Problem solving attitude. Basic knowledge of MS Office products. Upselling and cross-selling strategies. Analysis of consumer trends and customer behavior. Adaptation to new tools or systems. Effective communication and results-oriented approach. Complaint management and customer loyalty. Ability to work in dynamic environments. POS (point of sale) management, payments and returns. Collaboration with different departments (sales, warehouse, administration...). Time management and task prioritization: autonomy.