Field Services Engineer

hace 1 día


Barcelona, España buscojobs España A tiempo completo

North Search es una consultoría de talento global, que se sitúa como partner de empresas de sectores en transformación, ayudándoles a construir un potencial de talento sólido e innovador.

Actualmente estamos colaborando con una compañía líder en el sector óptico, dedicada en una de las líneas de negocio a la fabricación y distribución de dispositivos médicos y equipos de alta precisión relacionados con electromedicina. Con una sólida trayectoria en innovación y calidad, es una empresa comprometida en ofrecer soluciones avanzadas que mejoran la eficiencia y precisión en la industria, con un enfoque en la excelencia y el servicio al cliente que ha consolidado su reputación como un referente confiable y respetado en el mercado global.

Nos encontramos en la búsqueda de un perfil de Field Services Engineer, donde su misión será brindar soporte técnico, mantenimiento y seguimiento continuo a los clientes que utilizan los dispositivos de electromedicina. Este rol incluye la resolución de problemas técnicos, la realización de servicios de mantenimiento preventivo y correctivo, la instalación y puesta en marcha, y la garantía de la satisfacción del cliente a través de un soporte excepcional y personalizado.

Responsabilidades:

  1. Proveer soporte técnico a clientes.
  2. Diagnosticar y solucionar problemas técnicos relacionados con los equipos.
  3. Reparar, instalar y explicar los equipos del porfolio.
  4. Realizar seguimientos post-servicio para asegurar la satisfacción del cliente y el funcionamiento óptimo de los equipos.
  5. Mantener registros detallados de las visitas de servicio, reparaciones y mantenimientos realizados.
  6. Colaborar con el equipo de ventas y otros departamentos para proporcionar una atención integral al cliente.
  7. Estar al día con las actualizaciones y novedades técnicas de los equipos y herramientas ópticas.
  8. Co-responsable de que se alcancen los objetivos del SAT junto con el objetivo del número de contratos de mantenimiento preventivos.

Habilidades y Conocimientos:

  1. Experiencia en gestión técnica de equipos e instalaciones (Sector electromedicina).
  2. Ingeniería o CFGS en Electrónica, Informática o similar.
  3. Dominio de herramientas informáticas.
  4. Excelentes habilidades de comunicación y atención al cliente.
  5. Capacidad para trabajar de manera independiente y en equipo.
  6. Alta disponibilidad para viajar (Catalunya y Baleares) y realizar visitas a clientes.
  7. Habilidades de diagnóstico y solución de problemas técnicos.
  8. Inglés B2.

Beneficios:

  1. Acceso a formación continua y programas de capacitación avanzada.
  2. Posibilidades de crecimiento dentro de una empresa en constante innovación.
  3. Formar parte de un equipo dinámico y profesional, enfocado en la excelencia y la innovación.
  4. Paquete salarial atractivo con incentivos basados en el rendimiento.
  5. Programas de bonos y recompensas por objetivos alcanzados.

Te invitamos a formar parte de este grandioso equipo

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