IT Field Support Engineer

hace 4 semanas


Barcelona, Barcelona, España Trt Shared Services, Opc A tiempo completo
Job Summary:

We are seeking a highly skilled IT Field Support Engineer to join our team at Trt Shared Services, Opc. As an Associate Field Engineer, you will be responsible for managing spares movement, resolving minor incidents, and assisting with parts deliveries to Field Engineers & Service Partner Engineers onsite.

Key Responsibilities:
• Manage spares movement inbound and outbound the warehouse
• Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
• Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
• Conduct onsite physical & logical audits for proactive sparing
• Perform quarterly onsite preventive maintenance per assigned customer
• Handle spare parts deliveries to FE, SeP & client
• Issuance of IMR's, POR's
• Assist VCA's & BDA's in investigating missing parts from stock counting
• Customer communication
• Updating TRT internal procedures
• Learning additional technical and non-technical skills
• Sourcing Local Service Partners
• Sourcing Local Logistic Partner / Supplier

Deliverables:
• Ensure above 95% accuracy between NetSuite inventory database and actual TRT & SeP warehouse spares
• Ensure all supported incidents or tickets are resolved within SLAs
• Ensure all customer communication is prompt, professional, and reliable
• Ensure all commitments made to customers are met or re-scheduled with the customer's knowledge and approval
• Continuously learn additional technical and non-technical skills
• Escalate calls through the correct channels promptly
• Comply fully with company policy to always protect the interests of TRT

Requirements:
• Candidates must possess a college degree
• Training and Certification would be an advantage: Certification on Various Networking platforms
• Strong understanding of Networking fundamentals
• Cisco and Juniper Certification preferred
• Solaris – Oracle Certified Professional
• VMWare – VMWare Certified Professional
• TSM - IBM Certified Deployment Professional
• Preferably have 7 years of experience in IT spare parts control & warehouse maintenance
• Willing to be assigned to TRT office location and to travel to TRT offices globally as needed
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