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Customer Support
hace 1 mes
This job is with HP, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Customer Support & Strategy Internship Description - Before applying:please note that to be eligible for this position, you must be currently enrolled at a university in Spainand remain enrolled until the end of the internship . You must also be available to start the internship inFebruary 2026and continue participating in the program untilJune-July 2026 . Join our team at the intersection of product management and customer experience innovation. As a Product & Customer Insights Intern,you'llanalyze customer feedback, support data, and product usage metrics to uncover actionable insights.You'llcollaborate with product managers, support teams, and data analysts to prioritize features, document customer journeys, and support the development of AI-powered customer support solutions. Your work will helpoptimizesupport workflows, enhance user satisfaction, and shape future customer experiences.Key Responsibilities: Analyze customer feedback and product data toidentifyimprovement opportunities.Collaborate with product and support teams to prioritize features based on user needs.Support implementation and testing of AI tools for customer support.Document customer journeys and process improvements.Contribute to evaluatingnew supporttechnologies.Preferred Skills: Currently studying a bachelor's or master's Degree in Industrial Engineering, Computer Science or a related fieldStrong analytical and problem-solving skills; Excelproficiencypreferred.Interest in AI tools (chatbots, predictive analytics).Excellent communication and collaboration skills.Passion for improving customerexperiencesthrough data and technology.Experience our benefits : Being part of HP means access to an international community with lots of growth opportunities within the company, professional development resources, networking opportunities, while enjoying in a great atmosphere making an impact. You will be able to choose to either work office-based or hybrid work style. Flexible schedule for part time (4h/day) or full time (8h/day) for a 6 to12 months agreement. Lunch in the cafeteria. Love sports? Then take advantage of our sports center (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and with 25+ regular coordinated activities / sports , such as HIIT training, squash, basketball and yoga. A NextGen employee Network, which host fun events on a regular basis. Free printing Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models. Sounds like you? Please apply and let's talkJob - Administration Schedule - Full time Shift - No shift premium (Spain) Travel -Relocation - Equal Opportunity Employer (EEO)- HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP'sEEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"
