Accounts Receivable Team Lead
hace 4 días
About the Job:
Join our client's team as an AR Team Lead and drive excellence in workflow processes and client interactions. You'll oversee operations with a strong focus on compliance and security while championing process optimization and delivering outstanding results.
Company Profile:
Our client is a leading provider of professional services to the top healthcare organizations around the world.
Benefits:
- Competitive Base Salary
- Allowances
- HMO coverage from Day 1, plus one free dependent
- 20 Service Incentive Leaves
- Leave Conversion
- Night Differential
- Other Exciting Benefits
Required Qualifications:
- Graduate of any 4-year course.
- Minimum of 1 year of experience as a Supervisor for BPO Healthcare Accounts in the US.
- At least 1 year of experience in Accounts Receivable (AR).
Scope & Responsibilities:
- Design and implement workflow processes.
- Ensure quality deliverables and timely client communication.
- Oversee project execution and teamwork allocation.
- Monitor quality, provide feedback, and maintain process documents.
- Record client updates and participate in conference calls.
- Ensure compliance with information security and organizational policies.
- Ensure team awareness of SLAs and undergo required training.
- Maintain privacy and security in all work environments.
- Monitor SLAs, maintain reports, and report incidents.
- Ensure a Business Continuity Plan (BCP) is in place.
- Ensure team training and compliance.
- Monitor and meet client/project SLAs and quality objectives.
- Maintain required reports and implement security controls.
- Address and communicate customer complaints to management.
Position Type: Manager
Employment Type: Full-Time
Work Setup: On-site, Night shift
Location: Ortigas (Pasig)
Industry: BPO
Schedule:
- 8 hour shift
- Night shift
Education:
- Bachelor's (Required)
Experience:
- Healthcare Supervisor: 1 year (Required)
- Accounts Receivable: 1 year (Required)
Work Location: In person
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