German-speaking B2B Customer Experience Specialist

hace 5 días

Valencia, España Cs Trading A tiempo completo
German-speaking B2B Customer Experience Specialist

Workster collaborates with a leading Outsourcing/BPO company that is looking to recruit a German-speaking B2B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project. This role varies from other similar positions by enabling the Specialist to take more responsibility over the project design.

Your Role

  • Support B2B customers over the phone, email, and chat
  • Communicate with customers to find the best solution to their problem
  • Constantly brainstorm with your colleagues to improve the Customer Experience; troubleshooting, innovation, and change management are part of the daily business
  • Use the latest technology and AI integrations and become an expert in this field
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Responsible for Trustpilot reviews, improving overall company NPS through excellent service
  • Flag and escalate customer queries and come up with suitable solutions
  • Map and improve business processes to enhance customer journey and satisfaction.

Your Qualifications

  • Native level German and fluent English
  • Customer service is in your DNA and you have some experience already
  • An interest in innovation (think chatbot-integrations)
  • You are proactive and solution-oriented
  • You can think outside the box to always find a solution for the customer
  • A technical background is an advantage
  • You are proficient with computers and can type at lightning speed.

The Offer

  • Spanish and mindfulness classes
  • Fitness bootcamps to stay fit and active
  • Work at a tech startup where you can develop and there is room for your ideas
  • Improve your professional skills: communication, innovation, and implementation of new technology
  • An international working environment with 20+ nationalities
  • An amazing adventure in one of Europe’s most beautiful cities
  • Working in a close-knit and start-up team
  • Free lunch and breakfast at the office
  • Close to the beach
  • Progressive company culture
  • Sunny weather
  • Weekdays only
Apply & Shine

Show us what makes you stand out Check out our international openings and apply today - it takes one minute.

Let's Connect

Congratulations We'd love to get to know you better. If your profile matches our openings, you can expect a contact from us within 48 hours to explore your experiences and aspirations.

Connect with the Employer

Your chance to shine Engage directly with the employer. We'll assist you in preparing for the interview so you can put your best foot forward.

You're In Welcome Aboard

Congratulations, you've got the job We'll guide you through onboarding and potential relocation for a smooth start. This process aims to make the journey to your new career professional, engaging and focused on finding the right match for you.

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