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Technical Support Consultant
hace 1 mes
ReCodme , we accelerate the technological development of our clients and collaborators through specialized solutions, delivering value to ensure their continuity and growth.
We believe in staying close to our people and recognizing the added value they bring to our team and projects. A
ReCoder
is a tech enthusiast—[the key to our success], the key to our strength
We are looking for a
Technical Support Specialist
to be the first point of contact for our clients facing technical challenges. This role requires
critical thinking and problem-solving skills
to ensure efficient issue resolution. You will work in a
collaborative, learning-driven environment
where your passion for technology and customer service is valued. This is an opportunity to develop within a team that supports
professional growth and excellence .
What do you need to be part of this project?
Responsibilities:Provide
1st Level Technical Support
via tickets, emails, and calls.Diagnose and resolve issues, escalating complex cases to
2nd and 3rd Level Support
when needed.Manage customer interactions and track issues using
Salesforce .Schedule and conduct customer appointments based on dispatcher directives.
Requirements:Fluent German (C2 level)
– Our clients primarily communicate in German.Proven experience in
1st Level Technical Support .
Languages:English (Fluent).German (Fluent).
Work Mode:Remote in Spain.
Are you ready to embrace this force? Submit your application
At ReCodme, we advocate for equality and value diversity. We create a safe, diverse environment where opportunities are equal for all collaborators.
We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any other factor unrelated to merit.
All applications meeting the required skills for the position are welcome
