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Technical Support Consultant

hace 1 semana

Madrid, Madrid, España Amazon Online Spain, S.L. A tiempo completo
Job Description
We are seeking a highly skilled Senior Programmatic Solutions Consultant - Technical to join our team in Madrid. As a key member of our team, you will be responsible for delivering exceptional technical support to our enterprise customers, resolving complex campaign execution issues, and owning issue investigation to identify root causes and provide solutions.

This role requires a deep understanding of the programmatic advertising business landscape, including bidding engines, auctions, pixels, tag managers, and other technical elements to effectively diagnose and resolve platform-related issues.

Responsibilities
- Independently handling complex customer issues by reproducing cases, root cause analysis, and providing prioritization input
- Demonstrating deep technical expertise and advanced problem-solving for critical programmatic advertising issues
- Serving as an escalation point, owning resolution of the most complex, cross-organizational issues
- Communicating directly with internal teams to investigate, define workarounds, and resolve defects
- Providing advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms

Requirements
- 6+ years of work experience in technical troubleshooting or similar
- 5+ years work experience in demand or supply-side programmatic advertising
- Desire to work in a customer-facing capacity to deliver technical implementations and solutions
- Experience in technical writing or documentation
- Proven track record of executing SQL queries, ranging from basic to intermediate levels, on various database systems for the purposes of troubleshooting and quantifying the impact of technical issues