Solution Adoption Advisor

hace 3 semanas

Barcelona, España SAP SE A tiempo completo
Solution Adoption Advisor - Employee Central

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the Role:

Solution Adoption Advisor (SAA) executes targeted and scalable product adoption customer engagements, with a focus on risk-mitigation. They provide related support and enablement to account manager/executives and assists with the development and maintenance of solution specific content. SAA serves as the subject matter expert in one to one, one to many adoption events and in at-risk customer situations as needed. In addition, SAA shares solution best practices, and influences customer business process to align the best practices support by SAP SuccessFactors solutions with customers, partners and internally. SAA have deep HR domain and product knowledge in their area of focus.

Responsibilities:

  • Proactively target customers to identify and execute solution adoption risk mitigation plans using established methodology.
  • Engages with customers via one to one and one to many events to share solution best practices, and influence customer business processes to align with best practices support by SAP SuccessFactors solutions.
  • Serves as a SME in 1 to many Sessions, Solution Adoption Accelerator events, conferences, such as Success Connect and in one-to-many adoption marketing events.
  • Partners with stakeholders to ensure engagement recommendations are acted upon. Works internally to ensure tracking of changes is measurable.
  • Serves as product and business process SME in critical customer situation/escalations as needed.
  • Contributes towards solution-based CSM readiness and develops and deploys solution/HR domain content to promote CSM readiness.
  • Assists with the development and on-going maintenance of solution and business process best practices for use in SAA engagement tools, using established leading practices as a foundation.
  • Collaborates cross-functionally to resolve adoption barriers and works internally to ensure adoption telemetry is optimized.

Qualifications:

  • 7+ years of HR solution consulting experience with the ability to translate business problems into solution strategy and execution plans.
  • Broad understanding of the full suite of SAP SuccessFactors offerings including an appreciation of AI, BTP etc.
  • Expert product knowledge with SuccessFactors EC or EC Payroll/Time/Benefits and the interdependencies with our other HCM solutions such as Talent Management.
  • Working knowledge of integrations to other solutions in general and overall.
  • Strong product knowledge of SuccessFactors Reporting & Analytical Solutions a plus.
  • Enterprise HR implementation knowledge/experience, including integration and business process consulting.
  • Deep HR domain knowledge with an emphasis on EC and HR business processes.
  • Ability to work independently or collaboratively with high quality output.
  • Excellent project and task management skills, ability to prioritize shifting priorities and meet deadlines within an agile framework.
  • A working knowledge of general project management principles, skills and methods i.e. Agile, Waterfall.
  • Experience of working within/leading/co-ordinating structured projects, campaigns or initiatives within a customer environment or internal/cross-functional capacity.
  • Enthusiasm, internal leadership, strong work ethic and a positive attitude to problem solving.
  • Strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
  • Ability to strategically influence internal and customer stakeholders to drive customer adoption.

Education and Experience:

  • 7 plus years HR Solution consulting experience with the ability to translate business problems into solution strategy.
  • Substantial experience driving client solutions and implementation experience with large scale EC & Payroll/Time/Benefits software deployments.

Physical and Environmental requirements:

  • Standard office/home office environment, commutable to an SAP office.
  • This is a global role with demands outside of standard working hours so requires a flexible approach.
  • Travel is a requirement for this job. Although travel is not a weekly event, SAAs do occasionally travel to attend conferences and customer meetings in person. Estimated travel is between 10% and 25%, with travel schedules fluctuating up and down over the year.
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