Norwegian speaking Customer Service Advisor to Barcelona

hace 4 meses


Barcelona, España Nordic Jobs Worldwide A tiempo completo

Description

Vi i Nordic Jobs Worldwide søker en kundeserviceagent til vår flotte kunde i Barcelona. Kanskje dette er en mulighet for deg?Vi søker en engasjert kundeserviceagent til vår spennende kunde i Barcelona. Som kundeserviceagent vil du ha ansvar for å håndtere kundekontakten på det norske markedet, gjennom ulike kommunikasjonskanaler. Dette er en flott mulighet til å jobbe i et internasjonalt miljø med et kjent kaffemaskinmerke. Hovedoppgaver Gi nøyaktig og tydelig informasjon til kunder om prosedyrer, tjenester og produkter.Håndtere komplekse tekniske spørsmål eller problemer fra kunder via telefon eller e-post, ved å identifisere og analysere problemet gjennom god lytting og presise spørsmål.Gi god kundeservice ved å bruke teknisk kunnskap og ressurser fra interne opplærings- og støttesystemer.Loggføre og følge opp korrekte og gyldige bestillinger eller forespørsler i henhold til fastsatte rutiner.Sikre høy kundetilfredshet gjennom profesjonell håndtering av etter-salgs forespørsler som logistikk, garantier, og refusjoner.Oppdatere deg kontinuerlig på nye produkter og tjenester innenfor det relevante feltet.Registrere alle nødvendige dataelementer i CRM-systemet, i tråd med kundens opplæring, retningslinjer og prosedyrer.    

Requirements

Krav Norsk på morsmålsnivå og flytende engelsk.Gode kommunikasjonsferdigheter og evne til å håndtere ulike kundesituasjoner profesjonelt.Interesse for å utvikle tekniske ferdigheter, gjerne med erfaring fra tekniske felt.God forståelse av MS Office og evne til å navigere i ulike datasystemer.Utmerket telefonetikette og serviceinnstilling.Tidligere erfaring i en lignende stilling er en fordel.  

Offer

Vi tilbyr Fast, heltidsstilling (39 timer per uke) med en stabil kontrakt.Arbeidstid: Mandag til fredag, fra 09:00 til 18:00.Mulighet til å bli en del av et dynamisk, internasjonalt selskap.Moderne kontor i Barcelona med et flerkulturelt arbeidsmiljø.Er du klar for å ta neste steg i karrieren din? Send inn din CV i dag Vi behandler søknader fortløpende og ser frem til å høre fra deg. Nordic Jobs WorldwideNordic Jobs Worldwide er et profesjonelt nordisk rekrutteringsselskap som fokuserer på å koble kandidater fra Sverige, Finland, Norge og Danmark med bedrifter fra hele verden. Nordic Jobs Worldwide er Nordens største rekrutteringsbyrå innen språkrekruttering, med kontorer i Oslo, Tallinn, Malaga, Malta og Lisboa. Vi matcher de mest spennende jobbene med nordiske talenter over hele verden. Vi har hjulpet over 5000 mennesker med å finne drømmejobben sin med våre 400+ partnere i over 40 land. 



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