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hace 1 mes
The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
Position: Customer Care Specialist (German)Location: Remote in Hungary
Employment Type: Full-time
Key Responsibilities- Customer Assistance: Provide technical support through voice, chat, and email to address customer inquiries and resolve issues promptly.
- Exceptional Service: Ensure every interaction is efficient, friendly, and leaves the customer satisfied.
- Accurate Documentation: Record each customer interaction in the CRM system to ensure accurate tracking and follow-up.
- Team Collaboration: Engage actively in team initiatives, contribute feedback, support team solutions, and help maintain a positive and productive work environment.
- Language Proficiency: Fluent in German (C1+) and English (B2+), with excellent verbal and written communication skills.
- Residency: Must be a resident of Hungary with legal eligibility to work without sponsorship.
- Customer Support Experience: Prior experience in customer service or technical support, ideally with help desk functions or IT troubleshooting.
- Technical Knowledge: Competent with external systems, internet, and PC-based applications, including Microsoft Office.
- Problem-Solving Skills: Strong analytical skills and the ability to resolve issues independently.
- Adaptability: Able to handle process changes and new information with ease.
- Background Check: Willing to undergo a background check as part of the hiring process.
- Competitive Salary: Based on experience, skills, and performance.
- Stable Employment: Indefinite contract for a long-term, secure position.
- Work Schedule: Monday to Friday, from 10 AM to 6 PM, providing work-life balance.
- Positive, Supportive Culture: Join a friendly, collaborative team with a fantastic workplace atmosphere.
- Professional Development: Receive guidance, tools, and support to maximize your potential and grow within the role.
