Technical Support Representative With French

hace 20 horas


Madrid, España buscojobs España A tiempo completo

In collaboration, we are thrilled to partner with a top-tier Outsourcing / BPO consultancy to welcome a skilled Technical Support Representative to join their FinTech support team in Portugal

Position : Technical Support Representative

Location : Remote (Portugal)

Work Model : Remote, with an initial 2-week training in Porto

Employment Type : Full-Time

Remuneration : Base salary + performance bonuses

What You’ll Do :

  1. Provide top-notch technical support in French (for clients) and English (for developers) via chat and voice.
  2. Troubleshoot product-related issues using MySQL, escalating complex matters as needed.
  3. Maintain a high standard of customer satisfaction by ensuring timely, professional responses.
  4. Act as a critical link between customers and developers, ensuring clear communication of technical details.

What We’re Looking For :

  1. Native / fluent in French and proficient in English (B2 or higher).
  2. Solid knowledge of MySQL.
  3. Familiarity with Postman is a plus
  4. Ready to work on shift rotation, Monday to Friday, 7 AM to 7 PM.
  5. Tech-savvy, customer-focused, and able to adapt quickly.

What’s On Offer :

  1. Competitive salary with performance bonuses.
  2. Remote work flexibility, plus a monthly allowance for home office expenses.
  3. Support during training in Porto, including accommodation.
  4. Join a dynamic, multicultural team that’s as passionate and friendly as it is talented

Become a vital part of a rapidly growing FinTech support team

#J-18808-Ljbffr

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