System And Network Service Engineer

hace 2 semanas

Barcelona, España buscojobs España A tiempo completo
System and Network Service Engineer

Are you the new service-minded team player we are looking for?

Valmet is the leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries. Our automation solutions are designed to maximize the profitability of our customers' businesses by improving their production performance and their cost, material and energy efficiency. Our extensive range of sustainable automation solutions and services is supported by a worldwide network of automation experts.

At the moment, we are facing a strong growth in our business area, and therefore we are focused on a process of expansion of the Service Team in Spain. The position will be based in the Zaragoza area, home office based (other locations in Spain might be considered).

In this position, you can expect to provide customer service, such as maintenance, troubleshooting and on-call services, and to participate in projects implementations related to Distributed Control Systems (DCS). You can also expect to continuously visit the customer facilities around Spain and occasional international traveling for training purposes.

Responsibilities:

  • Customer Follow-up: Provide maintenance & troubleshooting of automation equipment to the assigned customers for identifying potential technical requirements, upgrades and training needs, quality assurance guidelines, status of installed equipment and proposal of corrective actions, follow up delivery process, spare parts and warranties in order to ensure a permanent customer satisfaction and support. Assist the Service Manager to follow-up customer’s satisfaction inquiries and offering updated reports. The assistance will be performed at the customer facilities, including on-call services.
  • OT System and Network Service: Provide support and counselling both for customer and internally for the design, maintenance and troubleshooting of System and Network for Operational Technology (OT) systems.
  • Databases and Information Management Service: Participate in the design and service for customer’s Information systems and reporting tools.
  • Sales support: Assist the Service Manager in sales phase for quotation of services and equipment. Follow the delivery process and give sales assistance for solutions to the customer needs.

What you need to succeed in the role:

  • Bachelor’s degree in computer or communication engineering or related educational background.
  • Fluent in English and Spanish.
  • Technical knowledge in Cisco Routing and Switching is a differential.
  • Knowledge of SQL databases is a differential.
  • Team building skill, technical product knowledge, cooperative in business and direct contacts, stress resistant, able to organize own work (independence and discipline), capable of a multitasking job, fast responsive and available.
  • High willingness to travel (around 70%) during the working week around Spain.

What we offer to you:

We offer you a competitive compensation and benefits package, including health and life insurances, company car, bonus plan and training opportunities; additionally, a rewarding position within a global industry leader in a long-term project. You will be part of a skilled team that values your contribution and is willing to support your desire for learning.

You’ll be working in a leading global company of more than 19,000 professionals with good opportunities for professional development.

Additional information:

If you are interested in this vacancy, please submit your application online with your CV in English in our corporate career site no later than November 30. We are conducting interviews continuously; this means we might choose a candidate before the last application day. So don't wait with your application

Join the team

We aim to become the global champion in serving our customers. Our more than 19,000 professionals work close to our customers and are committed to improving our customers’ performance – every day.

To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.

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