German Customer Care Advisor in Greece

hace 21 horas

Málaga, España apply2day A tiempo completo
Description

Are you a German speaker? Are you tired of the constant gloomy weather and you want a little sunshine in your life?? Embark on a new adventure where you'll be able to work 100% remotely from all over Greece as a Customer Care Advisor for a multinational BPO company

Responsibilities
  • Managing of incoming calls
  • Identify and access customers’ needs to achieve satisfaction
  • Build relations of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the methods/tools
  • Keep records of customer interaction, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
Requirements
  • Native or near to native German language (C2)
  • Very good command of English language (B2 – C1)
  • Good MS Office skills
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
Benefits
  • Competitive Remuneration package
  • Extra bonus depending on the performance appraisal
  • Health care benefits and numerous other discounts
  • Ticket restaurant
  • Relocation Cost (Flight ticket, 4 weeks hotel accommodation, pick up from the airport)
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