Assoc Analyst Collections

Hasbro SA, based in Delemont Switzerland, manufactures and sells Hasbro toy and games products around the world. Hasbro European Trading BV ('HET') is Hasbro SA's distributor in Europe, which sells to Hasbro SA's customers in all major European countries. Hasbro International Trading BV ('HIT') is Hasbro SA's distributor for Direct/FOB sales in Europe Hasbro Iberia SL provides sales, marketing and other services to HET and HIT in Spain and Portugal.

This role is to cover for a maternity leave.

Main Purposes of Roles

To ensure invoices are paid to HET As customer payment terms on the Iberia ledger (Spain, Andorra and Portugal)

To identify and act on overdue invoices on the Iberia ledger

To follow up with the customer for repayment of disallowed queries (chargebacks)

To identify issues that are causing non-payment and refer as appropriate for resolution

To provide monthly reporting on issues and recommend actions

To support our external collection company (Intrum) for Italian market - mainly processing customers' refunds.

Specific Tasks and Responisilbilities

To support the Credit analyst in charge of Iberia: relationships – if needed - with customers, relationships with sales agents and with the credit insurance company

Ensure that invoices and chargebacks are paid promptly in line with HET customer's payment terms by contacting the customer before the due date using telephone and email.

If invoices are not paid on or before the due date, identify the overdue and take appropriate follow up action

Establish and maintain a good working relationship with HET customers to facilitate prompt payment and identify issues quickly

Establish and maintain a good working relationship with the other departments in Hasbro

Obtain remittances from HET customers so that the AR team can apply payments correctly

Reconcile accounts with the HET customers if necessary

Investigation of certain items on the ledger and liaison with the customer to resolve eg credits taken twice

Provide feedback to the Collections Manager on the status of accounts and any issues

Provide feedback to the Credit team on reasons for non-payment to avoid blocked orders

Check retailers & wholesalers accounts in order to create BOE deducting all credit-notes & allowances

Declare Iberia sales to Credit insurer (through website)

Skills/Knowledge/Experiences

Essential

Relevant experience in a Collections environment

Spanish language (fluent) speaker

Ability to communicate well both verbally and in writing in English

Excellent customer focus and experience of dealing with large corporate customers

Ability to persuade and influence accordingly and handle difficult customers/situations

Ability to handle multiple tasks, prioritize, plan and organize without direct supervision

Likes to pay close attention to detail and respects business processes

Likes to solve problems by working with other teams or on their own

Good PC skills – SAP, Excel and Word

Desirable

Portuguese language

Due to the high volumes of applications, we will only contact shortlisted candidates

Hasbro (NASDAQ: HAS) is a global play and entertainment company committed to Creating the World's Best Play Experiences. From toys and games to television, movies, digital gaming and consumer products, Hasbro offers a variety of ways for audiences to experience its iconic brands, including NERF, MY LITTLE PONY, TRANSFORMERS, PLAY-DOH, MONOPOLY, BABY ALIVE and MAGIC: THE GATHERING, as well as premier partner brands. Through its entertainment labels, Allspark Pictures and Allspark Animation, the Company is building its brands globally through great storytelling and content on all screens. Hasbro is committed to making the world a better place for children and their families through corporate social responsibility and philanthropy. Hasbro ranked No. 5 on the Best Corporate Citizens list by CR Magazine, and has been named one of the World's Most Ethical Companies by Ethisphere Institute for the past seven years. Learn more at and follow us on Twitter (@Hasbro & @HasbroNews) and Instagram (@Hasbro).