Assoc Analyst Collections

Hasbro SA, based in Delemont Switzerland, manufactures and sells Hasbro toy and games products around the world. Hasbro European Trading BV ('HET') is Hasbro SA’s distributor in Europe, which sells to Hasbro SA’s customers in all major European countries. Hasbro International Trading BV ('HIT') is Hasbro SA's distributor for Direct/FOB sales in Europe Hasbro Iberia SL provides sales, marketing and other services to HET and HIT in Spain and Portugal.

Main Purposes of Roles
- To ensure invoices are paid to HET As customer payment terms on the Iberia ledger (Spain, Andorra and Portugal)
- To identify and act on overdue invoices on the Iberia ledger
- To follow up with the customer for repayment of disallowed queries (chargebacks)
- To identify issues that are causing non-payment and refer as appropriate for resolution
- To provide monthly reporting on issues and recommend actions
- To support our external collection company (Intrum) for Italian market - mainly processing customers’ refunds.

Specific Tasks and Responisilbilities
- To support the Credit analyst in charge of Iberia: relationships - if needed - with customers, relationships with sales agents and with the credit insurance company
- If invoices are not paid on or before the due date, identify the overdue and take appropriate follow up action
- Establish and maintain a good working relationship with HET customers to facilitate prompt payment and identify issues quickly
- Establish and maintain a good working relationship with the other departments in Hasbro
- Reconcile accounts with the HET customers if necessary
- Investigation of certain items on the ledger and liaison with the customer to resolve eg credits taken twice
- Provide feedback to the Collections Manager on the status of accounts and any issues
- Provide feedback to the Credit team on reasons for non-payment to avoid blocked orders
- Check retailers & wholesalers accounts in order to create BOE deducting all credit-notes & allowances
- Declare Iberia sales to Credit insurer (through website)

Skills/Knowledge/Experiences

**Essential**
- Relevant experience in a Collections environment
- Spanish language (fluent) speaker
- Ability to communicate well both verbally and in writing in English
- Excellent customer focus and experience of dealing with large corporate customers
- Ability to persuade and influence accordingly and handle difficult customers/situations
- Ability to handle multiple tasks, prioritize, plan and organize without direct supervision
- Likes to pay close attention to detail and respects business processes
- Likes to solve problems by working with other teams or on their own
- Good PC skills - SAP, Excel and Word

**Desirable**
- ** Portuguese language