Empleos actuales relacionados con Program Manager, IT&ES CX, ITES CXI - Madrid, Madrid - Amazon
-
SOX IT Program Manager
hace 2 horas
Madrid, Madrid, España Ferrovial Agroman Sa A tiempo completoJob Summary:Ferrovial Agroman Sa is seeking a highly skilled SOX IT Program Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the effective implementation and operation of our SOX compliance program.Key Responsibilities:Manage the SOX IT implementation and operation at a global level, including the...
-
SOX IT Program Manager
hace 2 horas
Madrid, Madrid, España Ferrovial Agroman Sa A tiempo completoJob Summary:Ferrovial Agroman Sa is seeking a highly skilled SOX IT Program Manager to join our team. As a key member of our organization, you will be responsible for managing the implementation and operation of our SOX IT program at a global level.Key Responsibilities:Manage the SOX IT program implementation and operation across different companies and...
-
Business Development Manager – CX for Spain
hace 1 mes
Madrid, Madrid, España Oracle A tiempo completoJob DescriptionBusiness Development Manager – CX for Spain (Italy & Iberia Cluster)Our business development team plays a pivotal role in helping customers make well-informed decisions at the outset of their digital transformation. We achieve this by providing a world-class engagement experience. Our responsibilities include building and maturing a pipeline...
-
Madrid Centro, Madrid, España JTI - Japan Tobacco International A tiempo completoAbout the RoleJTI - Japan Tobacco International is seeking a highly skilled CX Manager to drive consumer experience excellence for our RRP brands. As a key member of our team, you will be responsible for setting the fundamentals for the activation of our brand to deliver a superior consumer brand experience in the assigned market.Key ResponsibilitiesDevelop...
-
Program Manager
hace 2 meses
Madrid, Madrid, España Aegon A tiempo completoSomos una de las aseguradoras más importantes del mundo, formada por personas positivas, dinámicas y comprometidas que hacen que las cosas ocurran. Creemos que nuestra diversidadaporta valor a los equipos, a nuestra cultura y a los clientes. Sabemos que las mejores ideas y soluciones surgen en entornos inclusivos donde todos nos sentimos vistos, escuchados...
-
Program Manager
hace 3 semanas
Madrid, Madrid, España myCloudDoor A tiempo completo¿Tienes experiencia como Program Manager? ¿Buscas un nuevo desafío profesional? En myCloudDoor, estamos en la búsqueda de un talento excepcional.¿Quiénes somos?myCloudDoor es una empresa 100% en la nube que, desde su creación en 2011 en Estados Unidos, ha crecido a 12 países, estableciendo un entorno donde la innovación y el desarrollo profesional...
-
Program Manager
hace 3 semanas
Madrid, Madrid, España Movilges A tiempo completoEstamos en búsqueda de un Program Manager para fortalecer nuestro equipo en modalidad 100% remota. Requisitos del candidato:Formación en áreas tecnológicas, preferiblemente en Ingeniería de Sistemas o títulos técnicos relacionados. Experiencia mínima de 5 años en la gestión de proyectos de desarrollo tecnológico a nivel internacional....
-
Strategic Program Manager
hace 2 meses
Madrid, Madrid, España Celonis A tiempo completoStrategic Program Manager - Value EngineeringOther jobsAccount ExecutiveTokyo, JapanAccount Executive, Financial Services, InsuranceTokyo, JapanAccount Executive, ManufacturingTokyo, JapanAnalytics Strategy LeadMunich, GermanyAssociate Customer Support EngineerRaleigh, US, North CarolinaShow moreGet to know usWorking @celonisRead more What do we do?Read more...
-
IT Business Solutions Manager
hace 20 horas
Madrid, Madrid, España JTI A tiempo completoAbout the RoleWe are seeking a highly skilled IT Business Solutions Manager to join our team at JTI. As a key member of our Factory Cluster IT team, you will be responsible for formulating the right IT solution strategy for the Factory and Delivery/Deployment Program, in line with our D&IT strategy.Key ResponsibilitiesBusiness Relationship Management:-...
-
Program Manager
hace 3 semanas
Madrid, Madrid, España Movilges A tiempo completoEn Movilges, estamos en búsqueda de un Program Manager para enriquecer nuestro equipo en un entorno completamente remoto. Perfil deseado:Formación en áreas tecnológicas, preferiblemente en Ingeniería de Sistemas o títulos técnicos relacionados.Al menos 5 años de trayectoria en la gestión de proyectos de desarrollo tecnológico a nivel...
-
Procurement Manager IT
hace 1 hora
Madrid, Madrid, España Cornerstone Ondemand Ltd. A tiempo completo**About Cornerstone OnDemand Ltd.**We are a leading provider of cloud-based talent management solutions, and we are looking for a skilled Procurement Manager IT to join our team. As a Procurement Manager IT, you will play a critical role in supporting our project teams and driving business growth through strategic sourcing and procurement initiatives.**What...
-
AI Program Manager
hace 2 meses
Madrid, Madrid, España Ferrovial A tiempo completoAbout us:Ferrovial is one of the world's leading infrastructure operators, committed to developing sustainable solutions.Our company operates in more than 15 countries and has a workforce of over 24,000 professionals worldwide. Ferrovial is listed simultaneously on 3 stock markets: USA (Nasdaq), the Netherlands (Euronext Amsterdam), and Spain (IBEX 35), and...
-
IT Project Manager
hace 3 horas
Madrid, Madrid, España Amaris Consulting A tiempo completo**Job Description**Take your career to the next level with Amaris Consulting as an IT Project Manager.Become part of an international team and thrive in a global group with €800M turnover and 1,000+ clients worldwide.**Key Responsibilities:**Manage key IT projects and provide leadership in managing all aspects of the assigned IT projects.Plan, organize,...
-
Technical Program Manager II
hace 1 hora
Madrid Centro, Madrid, España TomTom International BV A tiempo completo**About TomTom International BV**We are seeking a highly skilled Technical Program Manager II to join our Map Platform software engineering organization. As a leader in geolocation solutions, we offer exciting innovation opportunities and the chance to work with cutting-edge technology.**Key Responsibilities**Drive complex technological programs to meet...
-
Strategic Account Program Manager
hace 3 horas
Madrid, Madrid, España HashiCorp A tiempo completoAbout the RoleHashiCorp is seeking an experienced Strategic Account Program Manager to join our team. As a key member of our Critical Accounts Program (CAP) team, you will be responsible for advancing operational excellence through advanced escalation expertise and proactive risk mitigation for our clients.Key ResponsibilitiesFoster cohesion and...
-
Program Manager
hace 2 meses
Madrid, Madrid, España ManpowerGroup A tiempo completoAt Experis ManpowerGroup, we are seeking a Program Manager for an 18-month service , at a major client in the technology sector.Mission of the position:Manage programs from initiation to delivery, providing daily support and coordinating tasks, milestones, and resources to ensure project success.Functions and responsibilities:Develop and manage project...
-
IT Project Manager
hace 2 horas
Madrid, Madrid, España Amaris Consulting A tiempo completoJob Opportunity: IT Project Manager (Hybrid) at Amaris ConsultingAbout the Role:We are seeking an experienced IT Project Manager to join our team at Amaris Consulting. As an IT Project Manager (Hybrid), you will be responsible for managing global projects, collaborating with stakeholders, and performing analysis to improve existing processes and systems.Key...
-
Cloud Operations Program Manager
hace 1 día
Madrid Centro, Madrid, España HashiCorp, Inc. A tiempo completoJob DescriptionJob Title: Cloud Operations Program Manager - Critical AccountsCompany: HashiCorp, Inc.Location: RemoteJob Type: Full-timeAbout the Role:We are seeking an experienced Cloud Operations Program Manager to join our Critical Accounts team. As a Cloud Operations Program Manager, you will be responsible for managing critical customer issues and...
-
Digital and IT Project Manager
hace 2 horas
Madrid, Madrid, España Air Liquide A tiempo completoAbout the RoleWe are seeking a highly skilled Digital and IT Project Manager to join our team at Air Liquide. As a key member of our organization, you will be responsible for ensuring the governance and coordination of digital and IT projects, as well as maintaining a close and positive relationship with internal customers.Key ResponsibilitiesAct as local...
-
Client Success Program Manager
hace 3 semanas
Madrid, Madrid, España Microsoft A tiempo completoOverview Microsoft is dedicated to empowering individuals and organizations globally to achieve greater success. Our culture emphasizes a growth mindset, inspiring excellence, and motivating teams and leaders to perform at their best daily. Through this approach, we create transformative innovations that influence billions of lives worldwide. You can...
Program Manager, IT&ES CX, ITES CXI
hace 3 meses
Amazon Store Customer Service is seeking a Delivery Experience - Transportation Program Manager with project management experience to help us continue to improve our delivery processes. The role is to be the Voice of Delivery Experience, analysing the processes and understanding areas for improvement.
This role can be based in Madrid
At Amazon, we're working to be the most customer-centric company on earth. Customer Service is at the heart of what we do. Are you interested in joining our acclaimed Amazon's Customer Service team to help shape the future of Amazon Customer Service in IT and ES, reporting directly to the Sr Program Manager Delivery Experience IT & ES, and being involved in some of the most exciting initiatives for our employees and customers?
This role will be focused on improving delivery experience to customers. The successful candidate will manage the Customer service relationship with key retail and transportation partners. The role will help drive Amazon's Customer Service strategy and find innovative and highly effective ways of working in the IT and ES Customer Service organisations. In this role, you will be coordinating major, high impact Customer Service cross-functional projects in a multi-cultural environment that directly impact our customer experience with a key objective to reduce the need for a customer to contact Amazon Customer Service and reducing defects by building a best-in-class delivery experience.
For this role, we are looking for a talented Program Manager who can prioritize well, communicate clearly and has a consistent track record of successful project delivery including creating new processes, implementing change and managing complex projects with often conflicting requirements. Proven ability to manage, influence, and engage a broad group of stakeholders is a must. Excellent written and verbal communication skills are essential.
Basic qualifications
• Spanish and English are mandatory.
• Bachelor's degree in Management, Business Administration, or a related area
• Strong analytical skills and ability to dive deep through multiple source of data to provide clear reporting of issues, root causes and how they affect customers
• Flexibility to deal with ambiguity and respond quickly to changes and re-prioritize in the face of emerging issues while driving problem solve.
• Excel/SQL advanced level
Key job responsibilities
Responsibilities include, but are not limited to:
• Completing analysis of processes and procedures with a mind to improve the Delivery Experience and its key metrics
• Building and driving innovative solutions to improve the delivery experience and performance metrics
• Ensuring communication bridges are initiated and upheld between transportation teams, carriers and customer service.
• Proactively manage large scale impacting issues
About the team
We are the empty chair in the room that represents the Customer. We collect the Voice of our Customers and engage with all teams within the company to remove friction from Customers' journey on Amazon. We are successful when we continuously improve the overall Customer Experience by reducing customers' effort, eliminating defects and related costs.
Basic Qualifications
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.
