Guest Experience Expert
hace 3 semanas
Job Number
Job Category Rooms & Guest Services Operations
Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Nuestro trabajo no se limita a lograr que los huéspedes se registren y se vayan del hotel de forma cómoda. Al contrario: queremos ofrecer una experiencia que sea memorable y única. Nuestros expertos en experiencias para huéspedes toman la iniciativa y ofrecen una amplia gama de servicios que sirven como guía para los huéspedes durante toda su estancia. Se sienten seguros moviéndose por todas las instalaciones y haciendo que el trabajo salga adelante. Ya se trate de procesar las necesidades operativas, satisfacer las peticiones de los huéspedes, completar informes o compartir los sitios más destacados de la zona, el experto en experiencias para huéspedes logra que las transacciones se sientan parte de la experiencia
No importa el cargo que ostente, hay varias cosas que son esenciales para el éxito, como por ejemplo, crear un entorno laboral seguro, seguir las políticas y procedimientos de la empresa, mantener la confidencialidad, proteger los activos de la empresa, respetar los estándares de calidad y garantizar que el uniforme, la apariencia personal y la comunicación sean profesionales. Hacer todo esto correctamente (además de otras obligaciones laborales razonables que puedan solicitarse) es fundamental para los expertos en experiencias para huéspedes; debemos cumplir con nuestros huéspedes y con la empresa todas y cada una de las veces.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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