ICT Associate

Job Description

Description

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The ICT Associate initiates and promotes technology solutions and innovations, integrating Internet of Things (IOT), in support of making UN peace operations more safe, more effective, and more efficient; and creates synergies that emphasize on enhanced operational performance, impact and capacities through the introduction of modern technology for the user base.

The incumbent of this position will be a staff member of UNOPS under its full responsibility

Functional Responsibilities:

Under the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the direct guidance of the Chief, Infrastructure Operations Section (IOS) Infrastructure Operations Section, and Chief of Technology Infrastructure Support at the UN ICT Facility in Valencia, Spain. The ICT Associate – IoT/OT Developer/Integrator Technician helps in initiating and promoting technology innovations in IoT/OT, smart buildings, industrial processes, Data Center maintenance, and is responsible for following duties.

Summary of Key Functions:

IoT/OT (Internet of Things / Operational Technology) SupportData Center Support

IoT/OT (Internet of Things / Operational Technology) Support:

Assist in designing, implementing and managing the integration of IoT/OT smart devices into OT processes, ensuring seamless communication between devices, PLCs and microcontrollers, and control systems.Support in the development, configuration and integration of programmable logic controllers (PLCs) and microcontrollers to control and monitor various industrial equipment and processes, streamlining automation and optimizing production workflows.Utilize data from IoT/OT devices and other relevant sources to perform data analysis, develop dashboards, derive valuable insights, and identify opportunities for process improvement, predictive maintenance, and energy efficiency.Assist in the development and support of IoT/OT systems and components for data acquisition, processing, visualization, and data analysis to monitor, control, and visualize real-time data from various industrial assets.Help in the development of solutions for the automation of OT processes, smart sensors and equipment.Conduct ICS/OT site assessments to identify critical systems and perform or provide recommendation for integration and development.Provide remote support and troubleshooting for IoT/OT systems, PLCs, and smart devices to address technical issues promptly and minimize downtime.Continuously optimize and fine-tune IoT/OT systems, PLC configurations, and data analytics processes to improve system performance and operational efficiency.Work closely with cross-functional teams, including engineers, technicians, data analysts, to ensure successful integration and functionality of IoT/OT systems within the existing infrastructure.Maintain comprehensive documentation of system designs, configurations, and integration processes for reference and knowledge-sharing purposes.Assist in the design and implementation of third party interfaces to other systems/DB to integrate information from other systems/interfaces to provide reporting (integration with SAP, SQL) to check costings from Web Services etc.Maintain servers and review their health by patching, checking logs and Application Logs.Work on the preventive maintenance of the infrastructure equipment systems;Support in the development of technical specifications for equipment procurement, Bill of Material and assist in procurement process, and coordinate the technical evaluation of offers and proposals received.Work on the training materials, SOPs, user guidelines and provide trainings to strengthen and develop the capacity.Stay abreast of the latest trends and developments in IoT/OT technologies, PLCs, and data analytics to propose and implement innovative solutions.

Data Center Support:

Identify potential issues or failures and assist Data Center team in regular monitoring, testing, and analysis, and take proactive measures to address them.Support the execution of corrective maintenance procedures to address hardware failures, network disruptions, and other technical problems.Assist in the installation, configuration, and deployment of data center equipment and IoT/OT systems.Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity of industrial sensors and devices.Assist in monitoring and maintaining HVAC systems, power distribution, power generation, power backup, UPS systems, and fire suppression systems.Perform routine maintenance, repairs, and inspections and support HVAC Systems Management, Power distribution, UPS (Uninterruptible Power Supply) Management, Solar Plant Support, Access Control Systems, Fire Suppression Systems, and OT systems.Respond to and resolve escalated technical issues and outages in a timely manner to minimize downtime and ensure optimal performance to data center systems and equipment, HVAC, UPS, solar plants, access control, and fire suppression systems. Conduct thorough troubleshooting and implement necessary corrective actions.Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity.Liaise with External Service Providers or contractors to support other technologies integrated within the Data Centre infrastructures (Main electric lines, Fire Suppression Systems, UPS's and Generators) Work to Monitor, analyse and optimize cooling systems and power usage to upgrade performance and increase efficiency, reducing power consumption when possible.Perform other duties as may be reasonably required and in line with the incumbent's scope of services above.

Impact of Results:

The effective and successful achievement of key results by the ICT Associate directly affects the overall efficiency and effectiveness of the relevant business unit/project, in ICT management, impacting the timely and effective implementation of the respective services and deliverables. This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPS' competitive position as a partner of choice in sustainable development and project services in the country/region served.

Education/Experience/Language requirements:

*FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY

*CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY

Education:

Completion of Secondary education is required.Diploma or University Degree, preferably in industrial engineering, electrical engineering, Industrial Design, Internet of Things, Control Systems, Telecommunications engineering, computer science or any other related field is desirable and may substitute for some of the required years of experience.Certification in AVEVA/OSIsoft PI System Administration or similar IoT/OT platform is highly desirable.

Experience:

Required experience:

A minimum of 6 years of progressively responsible experience in development and integration of infrastructure systems.A minimum of 2 years of Knowledge and administration of industrial IoT platforms like ThingWorx, AVEVA/OSIsoft PI or similar.A minimum of 1 year of experience with SharePoint or similar collaboration / content management platform.A minimum of 1 year of experience in Excel or any reporting tool to validate data and generate reports (PowerPivot, Power BI).

Desirable experience: The following experience is optional. Candidates who do not have it are welcome to apply

Knowledge of Linux administration.Knowledge of Python, or other automation programming language.Knowledge of PLC Programming software (EcoStruxure, or similar)Knowledge of following technologies: Javascript, .Net, REST, oData, oAuth, XML, SVG, JSON, NodeREDExperience in IoT/OT/SCADA systems or similar.Knowledge of Windows server and SQL Server administration.

Language:

Fluency in English (read, write, speak) is required. Knowledge of another United Nations official language is an asset.

Source:

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Under the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the direct guidance of the Chief, Infrastructure Operations Section (IOS) Infrastructure Operations Section, and Chief of Technology Infrastructure Support at the UN ICT Facility in Valencia, Spain. The ICT Associate – IoT/OT Developer/Integrator Technician helps in initiating and promoting technology innovations in IoT/OT, smart buildings, industrial processes, Data Center maintenance, and is responsible for following duties.

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