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Learning Consultant
hace 1 mes
goFLUENT, dünya genelinde dil öğrenme pazarını kökten değiştirerek, şirketlere küresel dijital eğitim stratejileri geliştirmelerine yardımcı olmaktadır. Yapay zeka destekli teknoloji, eşsiz içerik kütüphanesi ve insan etkileşiminin özgün bir birleşimi aracılığıyla dil öğrenme sürecini hızlandıran platformumuz, işyerinde başarı elde etme hakkına tutkuyla inanan, misyon odaklı bir SaaS şirketidir. Dünya çapında 1000'den fazla çalışanıyla, gerçekten küresel bir şirketin parçası olacaksınız.
İş Tanımı
goFLUENT eğitimlerinde sürekli bir takip sağlayarak dinamik ve uluslararası bir ortamda yabancı dil öğrencilerine telefon/e-posta yoluyla rehberlik edecek ve ihtiyaçlarına yanıt vereceksiniz. Eğitim ve pedagoji konusundaki danışmanları olduğunuz için, talepleri çok çeşitli olabilir. Satış/Müşteri Başarı Yönetimi Ekibi ile yakın bir işbirliği içinde, her bir müşterinin dil programı üzerindeki ilerlemelerini güncel tutmanız istenecektir.
Gereksinimler
Güçlü iletişim becerilerine sahip, Türkçe'de akıcı ve ileri düzeyde İngilizce bilenMS Office ve Google araçlarını etkin bir şekilde kullanabilenÜniversite derecesine sahipProaktif, sorumlu ve çoklu görevleri yönetebilenStres altında etkili çalışabilen ve müşteri şikayetlerini çözebilenEmpati, problem çözme, takım çalışması, uyum sağlama gibi softskillere sahipMadrid, İspanya'da bulunan ofisimizde çalışabilecekÇalışma saatleri: Pazartesi-Perşembe 09:00 - 18:00 & Cuma 8:30 - 15:00
Neler Yapacaksınız
goFLUENT dersleri/eğitimleri alan müşterilerle ilişkileri yönetmekBelgelenmiş süreçler doğrultusunda arayan veya e-posta atan öğrencilere yardımcı olmakMüşteri şikayetlerini çözmek ve eğitim ilerlemelerini takip etmek için müşterilere aramalar yapmakLC Yöneticisi tarafından gerekli görülen durumlarda demo aramaları yapmakHesap Yöneticileri/Satış ekibine destek olmak ve belirlenen KPI'lara ulaşmak
Dikkat Edilmesi Gerekenler
Üçüncü bir dil bilmeniz (İspanyolca, Fransızca, Almanca, Portekizce, Lehçe) artı bir avantajdırYöntemli ve organize çalışma becerilerine sahip olmanız tercih sebebidir
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