Learning Consultant
hace 2 semanas
Мы SaaS-компания, стремящаяся к реализации своей миссии: дать каждому сотруднику равные возможности для достижения успеха на рабочем месте, независимо от его родного языка. goFLUENT по-настоящему глобальная компания, в которой работают 1000 сотрудников по всему миру.
Присоединяйтесь к нам и будьте уверены в том, что каждый день вы будете работать с ощущением высокой цели
**О вакансии**
Мы ищем русскоязычного консультанта по обучению, который присоединится к команде в Мадриде. Эта позиция является одной из самых стратегически важных в компании goFLUENT: находясь в непосредственном контакте с нашими учащимися, консультанты помогают получить им наилучший опыт обучения и наладить взаимодействие с преподавателями, а также с нашими командами по продуктам и услугам.
**Что вы будете делать**
- Наращивать экспертизу и поддерживать полное понимание наших продуктов и услуг. Объяснять и направлять учеников, начинающих обучение в goFLUENT.
- Помогать ученикам составлять план обучения, понимать их ожидания и эффективно предлагать решения проблем, с которыми они могут столкнуться
- Отвечать на запросы наших учеников по нескольким каналам связи (телефон, электронная почта, чат...)
- Обеспечивать бесперебойную и эффективную связь с внутренними командами
- Проявлять инициативу для оптимизации внутренних процедур, повышения качества ответов и улучшения обратной связи от учащихся.
**Вам понравится эта работа, если вы**
- Отлично владеете устным и письменным русским языком
- Имеете успешный опыт работы в службе поддержки клиентов
- Обладаете высокой эмпатией и способны решать сложные задачи в ходе беседы, вызывая улыбку у клиентов.
- Вы организованный, отзывчивый, искренний и самостоятельный человек.
**Мы ждем от вас**
- Опыт работы в сфере обслуживания клиентов от 1 до 4 лет
- Знание интернет-технологий и владение программами MS Office, Google Docs и Open Office
- Продвинутый уровень английского языка (устный и письменный)
- Высшее образование в любой области
**Что мы предлагаем**
Наша корпоративная культура не похожа ни на какую другую. Начиная с первого дня вашей жизни в goFLUENT, вас ждет масса замечательных преимуществ и льгот, включая:
- Динамичный, напоминающий стартап подход к работе в условиях надежной и быстрорастущей швейцарской компании, которая работает на рынке уже 23 года.
- Обучение у топ-менеджеров и визионеров рынка изучения иностранных языков.
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