Process Improvement Principal

In HP's Digital & Transformation Office, we are transforming HP's future through discovering, digitizing and making key change improvements to HP's processes. We are looking for those who can work across borders and who possess the passion to help shape the future of the company. The Process Factory is looking for a Principal that is ready to contribute hands-on to the HP's Future Ready strategy. If you have a lot of experience in process mapping and analysis, in LEAN - waste identification and reduction, are not afraid to learn new technologies (e.g. Signavio) and are a hands-on delivery type of individual, then we want to hear from you

This role and will work closely with Process and Automation experts to drive value through projects associated with process re-design and automation. The role requires a resourceful approach to identify process subject matter experts and key stakeholders and a poised, tenacious approach to breaking down siloes and solving issues. This is a hands-on role, diving deep to understand the current situation and processes in the business and thinking big to understand blockers and issues.

The standard expectations

Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function

Responsibilities:

• Manage and lead initiatives involving multiple functions and project teams to drive process mapping, analysis and improvement for a product or service offerings
• Consult with business leaders to identify relevant internal, client and external processes for optimization; lead review of audit and assessment results to identify trends and issues, perform root-cause analysis, develop recommendations for resolution and track effectiveness of remedies.
• Develop and direct development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for process improvement initiatives.
• Manage activities of supporting project teams and internal partners, as well as 3rd party partners/contingent workers; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and schedules.
• Communicate initiative progress, escalations, and issue analysis to stakeholders; collaborate with management and internal development, manufacturing and service delivery partners to implement changes to resolve escalated issues and produce solutions
• Drive innovation and integration of new technologies and quality initiatives into projects and activities in the organization.
• Reviews and evaluates plans and guidelines for compliance with process improvement guidelines and standards; provides tangible feedback to improve overall process improvement quality and results for the organization.,
• Provides guidance and mentoring to less- experienced staff members to set an example of process improvement innovation and excellence.

Education and Experience:

• Bachelor's or Master's degree in Quality Management, Business Management, Engineering, Computer Sciences, or equivalent;
• Lean Six Sigma Black Belt or other Quality certification required;
• Project management certification such as PMP/PMI certification preferred;
• Agile methodology training and/or experience preferred;
• Experience with Signavio would be nice to have;
• Typically 10+ years experience.

Education and Experience preferred:

• Experience with Signavio (Process Manager, Insights, Intelligence)
• Experience with customer centered process design
• Experience with process maturity models and assessment
• Knowledge of the HP's processes would be an advantage

Knowledge and Skills:

• Proven track record of leading cross company process design projects including global, cross-functional initiatives.
• Proven track record of working in a cross functional team to deliver an improved business outcome.
• Proven track record of driving waste reduction projects.
• Experience designing and developing data collection and analysis tools and software packages to gather, integrate and analyze data from multiple sources.
• Excellent analytical, statistical and problem solving skills.
• Extensive expertise in industry quality standards and methodologies,
• Evaluating, selecting, and creating forms of empirical and root-cause analysis, modelling and testing methodologies to identify areas for process improvement.,
• Demonstrated business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross- business unit initiatives, including communicating with internal and external stakeholders and directing matrixed teams and resources.,
• Ability to develop new technologies, processes and practices for quality,
• Strong process skills with attention to detail, customer first and lean thinking.
• Demonstrated skills of process mapping current processes and defining role specific processes for future state
• Demonstrated skills of understanding activities and aligning them to a process hierarchy.
• Ability to effectively communicate quality architectures, plans, proposals, and results, and negotiate options at business unit and executive levels.
• High degree of flexibility and the ability to work within a fluid, constantly changing environment
• Highly developed collaboration, conflict resolution, relationship building, and communication skills
• Proven ability to work with/influence across functions within the organization to achieve actionable results
• Excellent verbal and written communication skills, including negotiation and influence skills, and group facilitation, with mastery in English.
• Experience with various team collaboration and program management tools, such as Visio, Zoom, SharePoint, Microsoft Teams, Service Now and SmartSheet
• Have used data collection and analysis tools and software packages to gather, integrate and analyze data from multiple sources;
• Understanding and experience in applying industry quality standards and methodologies;
• Hands-on get-things-done attitude.

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).