Process Improvement Specialist, EU FBA

hace 1 mes

Barcelona, Barcelona, España Amazon A tiempo completo

Amazon EU's Fulfillment by Amazon (FBA) team is seeking a highly motivated Process Improvement Specialist to join the Spain FBA team. This role will be based in Barcelona. The FBA Operations Specialist will be responsible to drive projects and initiatives that improve seller experience in FCs, manage key seller-facing FC operational metrics and processes across Europe and support the wider FBA Ops EU team.

This will be a diverse and highly visible role requiring a strong aptitude for building partnerships with and influencing a wide range of stakeholders at every level of the business. The role will demand occasional travel to support the growing network of Fulfilment Centres across ES and EU. You will establish yourself as a Subject Matter Expert in a fast moving, ambiguous and high pressure environment, relentlessly advocating for our sellers with partners who have multiple competing priorities.

With Fulfillment by Amazon, any seller can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Sellers may list items for sale on Amazon or use other sales channels such as their own website or third-party shopping or auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a seller's customer. In addition, Amazon takes full responsibility for servicing the seller's customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.

FBA is a highly visible and strategic program within Amazon. This is a chance to work with an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon's customer centric focus applied to the seller experience.

Key job responsibilities

  • Leading implementation across European FCs of multiple FBA initiatives aimed at improving seller experience
  • Holding FCs accountable for key seller-facing metrics
  • Investigating metrics misses, identifying root cause and implementing fixes
  • Providing remote and onsite support to FCs
  • Documenting SOPs and improving internal processes
  • Performance management and quality audit of the work produced by the team
  • Work with relevant stakeholders including Sales, Seller Support, FC, Legal to improve processes and reduce incoming escalation tickets
  • Provide support to teams in other Amazon orgs and locations throughout EU

We are open to hiring candidates to work out of one of the following locations:

Barcelona, B, ESP

Basic Qualifications

  • 5+ years experience in logistics and supply chain management
  • English fluency
  • Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently in a fast-paced and rapidly changing environment
  • Ability to build a strong network of contacts across the business
  • Ability to communicate effectively, earn trust and influence at all levels of the business
  • Bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations
  • Impeccable oral and written communication skills

Please submit your CV in English

Preferred Qualifications

  • Experience with Amazon FC operations is preferred
  • Well versed in Excel and SQL
  • Demonstrated experience working in a cross-functional capacity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.


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