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Guest Relations Intern in Hong Kong

hace 3 meses

Madrid, Madrid, España RMC Asia A tiempo completo
Sino Hotels, represented by RMC Asia, is looking for guest relations interns to join their team in Hong Kong This opportunity is part of RMC

Asias Cultural Exchange Programs:
a range of hospitality internships, management training, and contractual positions in leading hotels and resorts across Asia. Apply to become a participant and gain the chance to learn from and work with industry professionals, experience unique cultural exchanges, and explore beneficial prospects

DETAILS

  • Host: A 5-Star Hotel by Sino Hotels
  • Destination: Hong Kong
  • Department: Front Office
  • Program: Hospitality & Business Internship
  • Duration: 6 months
  • Intake: September - November 2024
GUEST RELATIONS - RESPONSIBILITIES

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Provide information about hotel services, amenities, areas, and venues
  • Anticipate guest needs and build rapport with customers
  • Address customer complaints
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
  • Other related duties in the front office department

PROGRAM BENEFITS

  • Housing arrangements
  • Visa sponsorship
  • Monthly allowance
  • - 3 on-duty meals per day
  • Uniform with laundry service
  • Medical insurance
  • Arrival support
  • Recruitment opportunity by the host
  • An unforgettable educational travel experience
  • Additional benefits provided by the host