Ecommerce - Customer Service Position - Fashion Industry

hace 1 semana


Barcelona, Barcelona, España HEREU A tiempo completo
Interpersonal and customer service skills to ensure positive interactions with customersAnalytical and problem-solving skills to assist customers with placing orders, tracking shipments, and processing returnsProvide product information and recommendations to customersCollaborate with logistics to handle shipping and billing, to ensure timely and accurate order fulfilmentMaintain accurate records of customer interactions and transactions
• Multitasking and organisational skills to work on multiple issues at one time

• Time-management skills to respond to customer emails, handle incidences and being the point of contact of our courierTeamwork skills to collaborate with representatives and coworkers in other departmentsLanguage: English and Spanish knowledge, native - bilingualPrior Ecommerce Customer Service experience, preferably for a fashion luxury companyExcellent email communication skillsAbility to handle high volume customer interactionsStrong problem-solving and decision-making abilitiesEffective time management skillsFamiliarity with Ecommerce platforms and order workflows - knowledge of Shopify platform is a plusKnowledge of Excel highly requiredEligible to work part-time (30 hours) in Spain
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