ITSM & MCR Engineer Manager
hace 3 semanas
IT Chapter Lead – ITSM & MCR
Your role and work environment:
We are looking for a talented and enthusiastic IT Chapter Lead to join our CIO Leadership Team and lead our IT Service Management team in the Cloud & Tech Foundations Tribe.
The responsibility of this tribe is focused on empowering customers through cutting-edge technology, offering a reliable, secure and highly available platform, using automation and cloud solutions to meet current and future needs.
As an ITSM Manager, you will serve as the ultimate authority regarding support, ensuring the availability of IT services. This role involves overseeing and optimizing processes from inception to maintenance, while also collaborating with other departments to uphold critical service support and achieve availability objectives.
Another important goal as IT Chapter Lead is to apply your knowledge and experience to set the ambition goal on the craftsmanship in your Chapter and move your team to the next level, encouraging innovation and ensuring each person contributes to the Squad/Tribe mission and domain.
Your key responsibilities:
Reporting to the Platform Automation and ITSM Area Lead, as IT Chapter Lead in the IT Service Management (ITSM) team you will be responsible for:
· Being accountable for the Chapter, and hierarchically responsible for the members.
· Managing also contingent workers being part of the ITSM team.
· Being responsible of the local MCR service.
· Managing the staffing of the Chapter and hiring the best talent
· Ensuring that in-scope services delivered by 3rd parties, providers and suppliers meet ING standards and fulfill stakeholders' expectations in terms of scope and quality.
· Stepping up and contributing actively to the HOW of the IT strategy, tribe and CIO domain.
· Ensuring Chapter has the right skills and workforce they need to succeed.
· Improving Chapter craftsmanship and introducing craftsmanship development models outside ING and new market trends.
· Driving discussions and deploying best practices within the Chapter.
· Ensuring highly skilled and motivated teams.
· Ensuring growing spaces for people in the Chapter, encouraging alignment and sharing best practices.
· Guiding, enabling and supporting individuals' career growth.
· Empowering Chapter members for decision making.
· Driving discussions, deploying best practices and fostering knowledge sharing.
· Ensuring a safe, open, experimental and continuous learning culture.
· Setting the standards for the Chapter area and is responsible for developing, innovating and safeguarding knowledge in the expertise field.
· Aligning with other IT Chapter Leads for consistency in the function of execution and criteria on decision-making.
· Leading cross initiatives.
· Contributing to Stakeholders' management and buy-in.
· Keeping alignment with Tech standards.
· Being co-responsible of the tribe and domain challenges.
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