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Clinical Application Specialist
hace 2 meses
Job Title
Clinical Application Specialist - Digital Computational Pathology
Job Description
Job title:
Clinical Application Specialist - Digital Computational Pathology
In this role you will have the opportunity to significantly contribute to growing our DCP business by implementing complex IT solutions for our healthcare customers.
This job is 25% remote position and 75% travel to customers' site. You must be willing to travel and support other countries as a part of a wider European team.
*Kindly request to submit CV in English
Your role:
Implementing the Digital Pathology IT solutions for new customer projects.
Sales support.
Supporting Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations.
Working on supporting troubleshooting Digital Pathology in our customer in Europe.
Follow up on current customers.
Training customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered.
Consulting the customers on DCP topics and questions.
(re-)Training hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment.
Building productive internal/external working relationships.
Resolving incidents and finding clever workarounds for possible applications issues.
Developing and maintaining implementation best practices, document procedures, standards, and configuration settings.
Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction.
Working as an active part of a project team to provide the customer with a predictable and professional delivery experience.
Conducting presentations of technical information concerning specific application clinical areas.
You're the right fit if you have:
Bachelor's degree in a relevant field or equivalent practical experience or Laboratory Specialist Technician.
Experience in similar role.
Fluent Spanish, good English and conversational Italian skills all written and oral.
In-depth knowledge and experience with Pathology products in the clinical environment
Experience working in production environments against SLAs.
Excellent organizational and time management skills
Excellent troubleshooting and problem analyzing skills.
Excellent ability to understand the customers' requirements and work with Project team to find the best solution.
Excellent communication and interpersonal skills
Willingness to work outside normal office hours when needed (rare cases).
Proven documentation skills and ability to produce precise reports as necessary.
Passionate and self-driven to drive things forward and develop yourself.
Willingness to travel to client sites as needed.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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