Associate, HR Shared Services
hace 4 semanas
Job Overview
Provide HR administrative services in a customer-focused environment. Maintain confidentiality when handling sensitive personal and company information. Provide customer service support within the organization as the first point of contact for HR administrative-related issues.
Essential Functions
• Input data into Human Resources databases to reflect employee actions according to standard operating procedures (SOPs), service level agreements and quality and timeliness standards; contact managers and human resources staff as necessary to request missing information and resolve invalid data issues.
• Complete data maintenance and audit activities according to Service Level Agreements as related to data input to PeopleSoft HR.
• Conduct all activities according to Service Level Agreements (SLAs) related to hire administration including: employment letter/contract issue; PeopleSoft HR input; background screening activities; health-related screening as appropriate and administrative tracking and recording of related documentation including maintenance of employee files.
• Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, fax, mail) into the HR PSC. Log all calls, requests and transactions into the case management system. Provide information and resolve any issue pertaining to these calls in a timely courteous and professional manner. Follow appropriate escalation protocols as required.
• File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file.
• Handle complex requests and escalate to relevant parties according to procedural guidelines.
• Share best practices with team members and management.
• Develop and document suggestions for new and improved processes including ideas regarding automated tools and/or procedural policies.
• Foster an environment of teamwork by assisting others in the team to ensure group meets all Service Level Agreements (SLA's).
• Participate in project activities as assigned by management.
Qualifications
• High School Diploma or equivalent Req
• 0 - 2 years customer service experience Req Or
• Equivalent combination of education, training and experience Req
• Knowledge of applicable company HR policies, administrative processes, systems and forms
• Excellent customer service skills
• Strong verbal and written communication skills
• Strong detail orientation with ability to analyze data and information
• Skill in use of applicable computer applications
• Skill in accurate data entry. Keying ability of 60 words per minute or better.
• Ability to identify process improvement opportunities and implement change smoothly
• Ability to take direction within a team setting and complete team related work
• Ability to handle several projects simultaneously, either individually or in a team setting
• Ability to work in a high pressure, volume related environment
• Ability to establish and maintain effective working relationships with coworkers, managers and clients
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at
EEO Minorities/Females/Protected Veterans/Disabled
-
HR Associate Partner, WW Grocery Stores EU PXT
hace 3 horas
Madrid, Madrid, España Amazon A tiempo completoOne of the many reasons Amazon raises the bar on customer experience is because HR makes sure we have the best team behind us. We need an agile workforce, so that we have the right talent in the right numbers to meet our customers' needs. As an HR Associate Partner, you will aim to motivate our people and keep them engaged with a fulfilling employee...
-
T/cnico/a SAP HR Processes/ Barcelona
hace 1 mes
Madrid, Madrid, España Cas Training A tiempo completoTécnico/a SAP HR Processes en Barcelona.Performs administrative activities in HR such as administration of references employment contracts certificates. HR hotline answering employee queries by phone.Payroll support enters and checks billing-relevant data. Payment of tax and social insurance contributions. Provides centralized human resource services...
-
Global HR
hace 5 días
Madrid, Madrid, España TMF Group A tiempo completoWe never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted on our career website. About TMF Group TMF Group is a leading provider of employee,...
-
Senior Associate Director, Financial Support in Madrid
hace 3 semanas
Madrid, Madrid, España IE University A tiempo completoOverview Senior Associate Director. Financial Support The Financial Support department is looking for a Senior Associate Director. He/She will be responsible for Project Management of VPE & HHRR areas. He/She must have experience in managing Finance & Economics projects.Responsibilities Key Action Areas:Project management: planning, coordinating and...
-
Senior HR Business Partner
hace 3 semanas
Madrid, Madrid, España Powens A tiempo completoAs an HR Business Partner, you will be the first point of contact for Tech & Product Departments (60+ employees) across Spain and France. You will join a team of 3 people and you will report to the Chief Human Resources Officer.Your missions:Recruitment & Onboarding Manage the full recruitment cycle : collection needs, recruitment, onboarding and new hires...
-
HR Business Partner
hace 4 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoThe job profile for this position is Human Resources Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
HRBP & HR Operations (Fix-term contract)
hace 6 días
Madrid, Madrid, España Takeda Pharmaceutical A tiempo completoBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
People Support Services Internship
hace 1 mes
Madrid, Madrid, España Amadeus IT Group, S.A A tiempo completoOur People Support Services Team is at the heart of ensuring our organization's success by providing essential support and guidance to our employees. We're a dynamic and collaborative group dedicated to assisting our colleagues with any questions or challenges they may encounter, particularly related to our HR technology systems, such as Workday. Our team...
-
Guest Services Associate III
hace 3 semanas
Madrid, Madrid, España Marriott International A tiempo completoНомер вакансии Категория работы Rooms & Guest Services OperationsРез. Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain УВИДЕТЬ НА КАРТЕГрафик Full-TimeУдаленное расположение? NВозможен ли переезд? NСфера деятельности...
-
Senior Associate Director, Talent
hace 1 semana
Madrid, Madrid, España IE Business School A tiempo completoAre you ready to join a dynamic team of professionals who are revolutionizing the way we learn? IE University Talent & Careers Department is looking for a Senior Associate Director of T&C for the Legal Sector to join its team Why IE University:We are one of the world's most international educational institution in the world, with more than 100 nationalities...
-
HR Admin Support
hace 2 semanas
Madrid Centro, Madrid, España AXA A tiempo completoHR Admin Support -Temp (6 months)Madrid, SpainAs part of the HR team your main mission is to support locally with various operational tasks, partnering with HRBP and HR Community at local and regional level.DISCOVER your opportunityWhat will your essential responsibilities include?Pre-boarding management (Request of documentation and management) and...
-
M&A Contract Management Consultant
hace 2 días
Madrid, Madrid, España Siemens A tiempo completoJob Family: People & OrganizationReq ID: 417411You maintain the goal of coordinating business divestitures and acquisitions across our HR shared services, partnering with the P&O function for the respective businesses to transform HR operations for our customers worldwide. You develop and handle project timelines and foster positive workplace dynamic and...
-
EMEA Sr. HRBP, PXT Devices and Services
hace 6 días
Madrid, Madrid, España Amazon A tiempo completoRing sits within Amazon's Device & Services business line and the EMEA PXT team are looking for a talented HR professional to take on a newly created hybrid EMEA Ring Sr. HR Business Partner with ownership of solving complex D&S people challenges. Both elements of this role will be hands on, the Sr. HRBP aspects will include improving organizational...
-
Associate Systems Engineer
hace 3 semanas
Madrid, Madrid, España Boeing A tiempo completoJob DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...
-
Associate Project Manager
hace 1 semana
Madrid, Madrid, España Innovaderm Research A tiempo completoThe Associate Project Manager ensures the successful initiation, planning, execution, monitoring, controlling and closure of assigned clinical research projects. The Associate Project Manager must ensure compliance with the study budget, project scope and timelines and in accordance with applicable standard operating procedures (SOPs), good clinical...
-
Madrid, Madrid, España Iqvia A tiempo completoThe Associate Director – Regulatory SubmissionsThe Associate Director – Regulatory Submissions is responsible to lead a worldwide Regulatory Submissions delivery team within IQVIA Translations. This team is in charge of the development and harmonization of the Regulatory Submissions Process. The Associate Director – Regulatory Submissions has...
-
AWS Solution Architect
hace 3 semanas
Madrid, Madrid, España SoftwareONE A tiempo completoWhy SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the...
-
Country Tax/ TP Manager Spain
hace 3 semanas
Madrid, Madrid, España Hitachi Careers A tiempo completoDescription Provide tax advisory services to local businesses (cross-border projects)Support local businesses and Common Shared Services to assure tax complianceManage Corporate Income Tax/ Transfer Pricing audits in SpainManage Transfer Pricing audits in LATAMSupport on M&A projects and related integration activitiesMonitor transactions from tax risk...
-
Associate Systems Engineer
hace 3 semanas
Madrid, Madrid, España The Boeing Company A tiempo completoJob DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...
-
Business Development Assistant
hace 2 semanas
Madrid, Madrid, España Chalk Talk HR & OD Consulting A tiempo completoCompany DescriptionChalk Talk HR & OD Consulting provides high-quality consulting solutions in the field of training and human resources. We are hiring a dedicated business development professional based at Madrid Spain for one of our clients based at Sialkot Pakistan. Role DescriptionThis is a part-time remote role for a Business Development Assistant. The...