Customer Service Specialist
hace 5 días
Buscamos a un/a Customer Service que nos ayude a seguir impulsando nuestro negocio, con al menos 2 años de experiencia en atención al consumidor, calidad y resolución eficiente de problemas.
NATEEVO, empresa de GrupoVASS, se construye desde el TALENTO, con equipos de buenos profesionales, a la vez que profesionales buenos, con mucha autoexigencia, compañerismo, pasión y crecimiento continuo para aportar el máximo valor al negocio. No nos conformamos con lo que somos hoy y nuestro gen NATEEVO nos lleva a seguirnos desarrollando día a día, y a asumir retos cada vez más complejos y desafiantes en el ecosistema digital.
Desde la tecnología como piedra angular, y la estrategia digital como punta de lanza, trabajamos los proyectos con equipos multidisciplinares con expertise en todo el amplio abanico del ecosistema Digital; Analítica, User Experiece, SEO, SEM, Social Media, Marketing Automation, Gestión del cambio, Diseño, Brand...
¿Qué ofrecemos?
Plan de carrera personalizado.Flexibilidad horaria.Plan de formación a medida.Beneficios sociales.
Requisitos
Funciones de un/a Customer Service
Atender de manera proactiva las consultas, solicitudes y quejas de los clientes a través de diversos canales de comunicación, como correo electrónico, chat en vivo, teléfono y redes sociales. Proporcionar asistencia y orientación sobre productos, pedidos, envíos, devoluciones y cualquier otra consulta relacionada con la experiencia de compra en línea. Resolver eficazmente los problemas y preocupaciones de los clientes, garantizando una solución satisfactoria en tiempo y forma. Registrar con precisión y documentar todas las interacciones con los clientes en el sistema de gestión de relaciones con el cliente (CRM telemarketing), manteniendo un historial completo y organizado.
Requisitos
Experiencia mínima de 2 años en atención al cliente, preferiblemente en sectores relacionados con el marketing.Capacidad demostrada para mantener altos estándares de calidad en el servicio al cliente.Habilidad para identificar y resolver problemas de manera eficiente, garantizando la satisfacción del cliente.Excelentes habilidades de comunicación verbal y escrita.Conocimientos básicos de herramientas informáticas y sistemas de gestión de clientes.
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