Customer Service

hace 2 semanas


Madrid, Madrid, España Straumann A tiempo completo

Sobre nosotros.

Con sede central en Basilea (Suiza), el Grupo Straumann se sitúa en la cúspide de la innovación dental, con un alcance que abarca más de 100 países de todo el mundo.

Nos enorgullecemos de nuestra amplia red de filiales de distribución y socios, con marcas mundiales como Straumann, Neodent, Medentika, DR SMILE, TeethToday y muchas más. Nuestra misión: Revolucionar el cuidado dental, ofreciendo una amplia gama de productos, soluciones y servicios, desde implantes dentales y biomateriales hasta equipos digitales y software.

Descripción de la posición.

Responsable de la gestión del proceso de devoluciones y cambios cumpliendo los procedimientos de la Política de Cambios y Devoluciones de la Compañía en los plazos previstos garantizando un adecuado servicio post venta a nuestros clientes.

Responsabilidades

  • Procesar las solicitudes de cambio / devolución de productos de manera ágil y precisa.
  • Evaluar el estado de los productos devueltos para su reintegración al stock principal o su disposición adecuada.
  • Mantenimiento de hojas de control, registros de llegadas.
  • Contribuir al desarrollo y mejora de los procedimientos de cambios/ devoluciones
  • Control de incidencias y reporte desde Service Cloud.

Requisitos

  • Experiencia previa en logística o atención al cliente.
  • Conocimientos básicos de SAP y CRM.
  • Conocimientos básicos de Microsoft Office.
  • Espíritu de colaboración en tareas en equipo.

Nuestra Oferta

  • Un equipo creativo, inspirador y comprometido con una misión: #More than Creating Smiles, Restoring Confidence.
  • Un buen ambiente de trabajo con oportunidades de crecimiento.
  • Paquete de beneficios sociales.
  • Flexibilidad horaria.


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