Customer Service, Associate

hace 3 semanas

Granada, Granada, España Alight A tiempo completo

Our story

At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce.

Job summary

To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Main Responsibilities

  • Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
  • Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
  • Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks
  • Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities
  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard
  • Support System Maintenance Testing
  • Liaise and transact with Third Parties
  • SOC Controls completed on time and with the necessary evidences
  • Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
  • Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice
  • Maintenance of DWIs to ensure processes are up to date and reflective of the service
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
  • Highlight to Service Manager any deviations from the standard scope of service
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Time Recording to be completed accurately and on time
  • Alight Security Standards are adhered and followed
  • Contribute to team meetings and raise any issues immediately to your Service Manager
  • Ensure you are up to date with all Alight announcements and communications
  • Build good relationships with all lines of businesses where appropriate
  • Update internal stakeholders, when needed, in a timely and accurate way
  • Participates in projects and activities as needed and assigned

Key Criteria to monitor performance

  • Adherence to all Security and Compliance procedures
  • 100% Attainment of customer SLA agreements
  • Adherence to quality standards
  • Demonstrate professionalism and act responsibly

Professional /Job Experience

  • Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
  • Flexibility to support a global and fast paced environment
  • Attention to detail
  • Excellent written and verbal skills
  • Self-motivated and a willingness to learn
  • Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Academic Degree / Education and Training

Essential

  • BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
  • 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
  • HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

Desirable

  • Experience working with HR and payroll data

Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group'). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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