Customer Service Associate
hace 1 semana
Our story
At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose.
Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Summary:
To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required
Main Responsibilities
- Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
- Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks
- Where applicable ensure Data Management is performed accurately and on time
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs
- Proficient in using systems and tools
- SOC Controls completed on time and with the necessary evidences
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Highlight to Service Manager any deviations from the standard scope of service
- Ability to recognize and deal appropriately with sensitive and confidential information
- Successful completion of all learning objectives
- Time Recording to be completed accurately and on time
- ALIGHT Security Standards are adhered and followed
- Contribute to team meetings and raise any issues immediately to your Service Manager
- Ensure you are up to date with all ALIGHT HR announcements and communications
- Build good relationships with all lines of businesses where appropriate
- Update internal stakeholders, when needed, in a timely and accurate way
- Participates in projects and activities as needed and assigned
- Knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills (Dutch, French, English)
- Selfmotivated and a willingness to learn
Essential
- High school diploma or equivalent
- 12 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment
- HRIS knowledge
- Experience working with HR and payroll data
Our commitment to Diversity and Inclusion
Alight believes
diversity
should be visible, valued, and sustained throughout the organization.
And we're committed to enabling an
inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve
.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.
In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.
Authorization to work in the Employing Country
- Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units._
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job descri
-
Associate - Customer Service
hace 1 semana
Granada, Granada, España Alight A tiempo completoI. GENERAL INFORMATION Role Profile Job Level - Associate - Operations Reporting To Job Level - Service Manager - Operations Direct Reports None II. ROLE DESCRIPTION Overall objective of the Role To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring...
-
Customer Service, Associate
hace 1 semana
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...
-
Customer Service, Associate
hace 3 semanas
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...
-
Customer Service, Associate
hace 1 semana
Granada, Granada, España Alight Solutions A tiempo completoOur StoryAt Alight, we believe that the key to a company's success lies in its people. Rooted in our core values, we strive to Champion People, enable our colleagues to Grow with Purpose, and embody the essence of being Alight.Our Values:Champion People – Demonstrate empathy and foster an inclusive environment for all.Grow with Purpose – Find inspiration...
-
Customer Service, Associate
hace 3 semanas
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...
-
Customer Service, Associate
hace 1 mes
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...
-
Customer Service, Senior Associate
hace 1 semana
Granada, Granada, España Alight Solutions A tiempo completoOur story At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology allows companies and employees worldwide to transform and thrive. With a competitive total rewards package, continuing education, and training, and tremendous...
-
Customer Service, Senior Associate
hace 1 semana
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...
-
Customer Service, Senior Associate
hace 1 semana
Granada, Granada, España Alight Solutions A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...
-
Customer Service, Senior Associate
hace 2 días
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...
-
Customer Service, Associate
hace 1 semana
Granada, Granada, España Alight Solutions A tiempo completoOur story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values:Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of...
-
Customer Service, Associate
hace 3 semanas
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of...
-
Customer Service, Associate
hace 1 mes
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of...
-
Customer Service, Senior Associate
hace 1 semana
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...
-
Customer Service Manager
hace 1 semana
Granada, Granada, España NRF A tiempo completoAre you a proactive and motivational team leader in customer service with an interest in developing people? Do you want to take our customer service team to a higher level and contribute to the development of our dynamic and international organization? Then we are looking for youABOUT THE JOB:In order to continue to serve our growing number of customers, we...
-
Customer Service, Associate
hace 1 semana
Granada, Granada, España Alight Solutions A tiempo completoOur story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values:Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of...
-
Customer Service, Associate
hace 1 semana
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People - be empathetic and help create a place where everyone belongs.Grow with purpose - Be inspired by our higher calling of...
-
Customer Service Supervisor
hace 1 semana
Granada, Granada, España NRF A tiempo completoDo you have an affinity with Customer Service and do you have leaderships skills to empower your team? Do you want to be part of an international Customer Service team with colleagues across more than 8 countries including Poland, Spain and the Netherlands? Then NRF is looking for youABOUT THE JOB:As a Customer Service Supervisor you will be focus on...
-
Customer Service, Associate
hace 3 semanas
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of...
-
Customer Service, Associate
hace 1 mes
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of...
