Booking & Guest Service Specialist

hace 18 horas

Madrid, España Homeclub A tiempo completo

At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind.


Our goal is to make living well easy, wherever and whenever you choose. We started in Spain and are now expanding into the U.S. and Latin America.


We envision a world full of possibilities, where location is flexible and housing doesn’t limit your options. Help us turn this vision into a reality. We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world.


Our culture:


We are a diverse and dynamic team of professionals from over 18 nationalities, united by a shared vision: to transform the global rental market.


At Homeclub, we foster a culture that values continuous learning, open feedback, and personal growth. Every team member is empowered to share new ideas and take ownership of their professional development in a flexible and collaborative environment.


Our hybrid work model adapts to individual needs, and we believe in celebrating together—whether through after-work events or recognizing every achievement, big or small 🎉.


What You'll do:


As a Guest Service and Reservations Agent, you will be at the heart of our operations, ensuring every guest enjoys a seamless booking process and a memorable stay. Your responsibilities will span across three key areas:


Reservations:


Turn inquiries into bookings by assisting customers throughout their journey—from selecting the perfect property to confirming their stay.

Guide clients on location, pricing, and property features to ensure their needs are met.

Accurately manage booking information and system updates.


Guest Services:


Provide attentive support to tenants during their stay, addressing their questions and concerns.

Act as the main point of contact for guests, managing requests and resolving incidents promptly.

Handle calls and communications professionally, ensuring exceptional service aligned with KPIs.

Build strong relationships with clients, ensuring they feel valued and heard.


Property Management Support:


Assist in strategies for maximizing property profitability and occupancy.

Collaborate with property owners to ensure smooth operations.

Address maintenance or administration issues efficiently.

Maintain strong relationships with property owners.


About you:


Strong understanding of reservation processes and tenant support.

Excellent communication and interpersonal skills.

Ability to optimize property profitability and occupancy.

Knowledge of property maintenance and administration tasks.

Familiarity with industry standards and quality service delivery.

Strong organizational and multitasking abilities.

Collaborative mindset with the capacity to work effectively with cross-functional teams.

Bachelor's degree in Business, Hospitality, or related field preferred.


Why us?


A charming office in the center of Madrid.

An international work environment; we have more than 18 nationalities

On your birthday, we offer you a half day off.

Culture of ownership, innovation, training and feedback.

Flexible and dynamic work environment.

Free Drinks: we always provide tea and coffee.

After-work events and an amazing internal culture.

Internal growth opportunities.

Discounts at partner stores.

Discounts on our properties for your family and you.


Join the team:


At the core of our success are our values that guide us every day makes us a unique company, because we work as a team, we take ownership, we prioritize the customer service and we seek excellence.



At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

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