Technical Account Manager

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SignalWire is seeking a Technical Account Manager (TAM) to join our fast-paced Business Success team and support the ongoing success of our Enterprise CCaaS customers. In this role, you will be the bridge between our enterprise customers and internal technical teams, ensuring smooth onboarding and ongoing operations and effective issue resolution. A successful candidate will bring great communication and project management skills along with a strong understanding of Cloud Infrastructure and software-defined telephony.

This position must be based in Europe and work CET business hours. Some travel may be required (5-10% annually).

About SignalWire

SignalWire delivers flexible, easy-to-use cloud communications tools that empower businesses to innovate and scale. Founded by the creators of FreeSWITCH, the world's leading open-source communications platform. We bring deep technical expertise to building powerful, programmable Unified Communications solutions.

We're a fully remote, cloud-native company offering developers and businesses customizable APIs that break free from rigid, one-size-fits-all systems. With advanced technologies like AI and a strong open-source foundation, SignalWire addresses today's evolving communication needs with unmatched adaptability.

Join our tight-knit, fast-growing team and help shape the future of business communications while growing your career alongside us.

Job Duties

• Serve as the primary technical program management point of contact for an enterprise customer based in EMEA.
• Coordinate and assist with onboarding, change, and implementation projects, working closely with solution architects, engineering teams, and customer stakeholders.
• Understand customer business goals and how our PaaS platform supports them.
• Collaborate with our worldwide support, engineering, and product teams to resolve customer issues.
• Work with sales, engineering, solutions architecture, and customer teams to plan and execute onboardings and implementations.
• Provide product training and guidance on best practices to maximize customer value.
• Document customer requirements, feedback, and integration needs for internal teams.
• Support senior TAMs with larger or more complex accounts as needed.

Requirements

• Must reside in Europe and work CET business hours
• 1–2 years of experience in a technical customer-facing role (e.g., support engineer, customer success, presales, technical program manager, or TAM).
• Familiarity with CCaaS, VoIP, or cloud communications platforms.
• Familiarity with cloud architecture and cloud infrastructure operations.
• Strong problem-solving skills and ability to explain technical concepts to non-technical stakeholders.
• Excellent communication and interpersonal skills.
• Strong sense of ownership and follow-through.
• Ability to communicate effectively with enterprise customers.

Preferred Qualifications

• Experience working with tools like Salesforce, Zohodesk, Twilio, Genesys, or Five9.
• Understanding of APIs, webhooks, or scripting basics (e.g., JSON, Python, or Postman).
• Background in enterprise SaaS, telecommunications, or enterprise software.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Telecommunications

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