Italian Consumer Engagement Service Representative
hace 7 días
At United Call Centers we provide Omnichannel Front Office BPO services globally 25+ languages and we are currently looking for talented _
Italian speaking Consumer Engagement Service Representatives_ _for our International Team.
- Our new teammates will participate in running a topnotch multilingual consumer service for one of our biggest Partners from the FMCG sector._
Job responsibilities:
- Inbound tasks:
- Respond, classify, support and/or triage consumer complaints following our partner's guidelines
- Register and follow up on consumer complaints
- Process orders, returns, refusals, credit notes, invoices
- Provide information about product, services, and brands
- Provide technical support, troubleshooting, website navigation to consumers
- Identify alerts and escalate, support during crisis
- Manage consumer data: bank account, data privacy, account removal, registration
- Provide specific expert information and guidance to consumers when needed/applicable
- Outbound tasks:
- Contact back consumers using any of the channels to resolve a case
- Conduct outbound surveys with consumers
- Backoffice tasks:
- Create reports on consumer feedback and online conversations, classifications to be prepared and sent to consumer
- Publish social media content
- Crisis and issue management
- Ecommerce backoffice support
- Data Entry
You are our top applicant and soon-to-be Colleague if:
- Your mother tongue is Italian and you speak English on a professional level
- You have at least 1 year of experience working in consumer engagement service/call center
- Your written and spoken communication is flawless
- You have great analytical and problemsolving skills and great attention to detail
- You have Social Media / Community Management expertise
- You can work well in a team as well as by yourself
- You can participate in all the required trainings
- You can work 8 hours a day
- You are looking for a stable, longterm job, with great developmental opportunities
Our offer:
- Competitive remuneration package
- Remote work
- Flexible schedule
- Welcoming and supportive environment
- Great developmental opportunities within the company
Work Environment Requirements:
- Quiet workplace (tasks are delivered from the comfort of your home)
- USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
- Laptop with Windows operating system (Windows 8 or above), Memory 2 GB RAM, and Processor (CPU) — 2 GHz
- Browser: The latest three versions of Google Chrome or Mozilla Firefox
- Broadband internet connection (mobile internet is not good enough to manage calls)
Job Types:
Full-time, Part-time, Contract
Salary: 7.00€ per hour
Application Question(s):
- What is the earliest date for you to start?
Experience:
Customer Service: 1 year (required)
Language:
- Italian on a native level (required)
-
Madrid, Madrid, España United Call Centers Kft A tiempo completo_United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide Omnichannel Front Office BPO services globally 25+ languages and we are currently looking for talented _Italian Speaking Consumer Engagement Service Representatives_ _for our International Team._ Our new...
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