Italian Consumer Engagement Service Representative

hace 7 días


Madrid, Madrid, España United Call Centers Kft A tiempo completo
_United Call Centers is a global leader in providing multilingual call center services using an at-home workforce.

At United Call Centers we provide Omnichannel Front Office BPO services globally 25+ languages and we are currently looking for talented _
Italian speaking Consumer Engagement Service Representatives_ _for our International Team.

_

  • Our new teammates will participate in running a topnotch multilingual consumer service for one of our biggest Partners from the FMCG sector._

Job responsibilities:

  • Inbound tasks:
  • Respond, classify, support and/or triage consumer complaints following our partner's guidelines
  • Register and follow up on consumer complaints
  • Process orders, returns, refusals, credit notes, invoices
  • Provide information about product, services, and brands
  • Provide technical support, troubleshooting, website navigation to consumers
  • Identify alerts and escalate, support during crisis
  • Manage consumer data: bank account, data privacy, account removal, registration
  • Provide specific expert information and guidance to consumers when needed/applicable
  • Outbound tasks:
  • Contact back consumers using any of the channels to resolve a case
  • Conduct outbound surveys with consumers
  • Backoffice tasks:
  • Create reports on consumer feedback and online conversations, classifications to be prepared and sent to consumer
  • Publish social media content
  • Crisis and issue management
  • Ecommerce backoffice support
  • Data Entry

You are our top applicant and soon-to-be Colleague if:

  • Your mother tongue is Italian and you speak English on a professional level
  • You have at least 1 year of experience working in consumer engagement service/call center
  • Your written and spoken communication is flawless
  • You have great analytical and problemsolving skills and great attention to detail
  • You have Social Media / Community Management expertise
  • You can work well in a team as well as by yourself
  • You can participate in all the required trainings
  • You can work 8 hours a day
  • You are looking for a stable, longterm job, with great developmental opportunities

Our offer:

  • Competitive remuneration package
  • Remote work
  • Flexible schedule
  • Welcoming and supportive environment
  • Great developmental opportunities within the company
Please note that this is a long-term, contract-based opportunity (2+ years).

Work Environment Requirements:

  • Quiet workplace (tasks are delivered from the comfort of your home)
  • USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
  • Laptop with Windows operating system (Windows 8 or above), Memory 2 GB RAM, and Processor (CPU) — 2 GHz
  • Browser: The latest three versions of Google Chrome or Mozilla Firefox
  • Broadband internet connection (mobile internet is not good enough to manage calls)

Job Types:
Full-time, Part-time, Contract

Salary: 7.00€ per hour

Application Question(s):

  • What is the earliest date for you to start?

Experience:

Customer Service: 1 year (required)

Language:

  • Italian on a native level (required)


  • Madrid, Madrid, España United Call Centers Kft A tiempo completo

    _United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide Omnichannel Front Office BPO services globally 25+ languages and we are currently looking for talented _Italian Speaking Consumer Engagement Service Representatives_ _for our International Team._ Our new...


  • Madrid, Madrid, España Pepe Jeans Group (office) A tiempo completo

    OverviewThe Role Demonstrating a deep understanding of our channels and consumers, and based on the seasonal brand calendars, generate a 360 strategy across all consumer touchpoints to deliver profitable growth in brand awareness, consideration, and ultimately sales Ensure marketing activity is focused on acquisition and retention of consumers across all...


  • Madrid, Madrid, España LLYC A tiempo completo

    Somos una firma global de consultoría de comunicación y asuntos públicos. Ayudamos a nuestros clientes a tomar decisiones estratégicas dentro del contexto disruptivo e incierto en el que vivimos, teniendo en cuenta su impacto reputacional. Y colaboramos con ellos para que las ejecuten con éxito de forma que puedan alcanzar sus metas de negocio, defender...


  • Madrid, Madrid, España Grupo Eulen A tiempo completo

    Customer Service Representative (Arganda del Rey) Si eres un/a apasionado/a de la atención al cliente y tienes experiencia como Customer Service Representative Entonces, esto te interesaEulen Flexiplan selecciona para una importante empresa dedicada a soluciones de envasado y procesamiento un/a Customer Service Representative que se incorpore en sus...


  • Madrid, Madrid, España Cigna A tiempo completo

    Customer Service Representative (CSR) at Cigna Global Employer Health - French page is loaded Customer Service Representative (CSR) at Cigna Global Employer Health - French Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted 4 Days Ago job requisition id Our Company & Mission: Cigna Corporation is a global health service...


  • Madrid, Madrid, España Cigna A tiempo completo

    Customer Service Representative (CSR) at Cigna Global Employer Health - Polish page is loaded Customer Service Representative (CSR) at Cigna Global Employer Health - Polish Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted 4 Days Ago job requisition id Our Company & Mission: Cigna Corporation is a global health service...


  • Madrid, Madrid, España Cigna A tiempo completo

    Customer Service Representative (CSR) at Cigna Global Employer Health - Portuguese/Dutch page is loaded Customer Service Representative (CSR) at Cigna Global Employer Health - Portuguese/Dutch Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted Yesterday job requisition id Our Company & Mission: Cigna Corporation is a global...


  • Madrid, Madrid, España Vrbo A tiempo completo

    Lodging Service Representative (Italian and English Speaking)Are you passionate about travel?Are you looking for a new challenge in an exciting environment that offers the agility of a start-up but with the resources of a multinational company?We make it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of...

  • Consumer Insight

    hace 7 días


    Madrid, Madrid, España All We Wear Group A tiempo completo

    Who we are...AWWG is the global fashion group which integrates the brands Pepe Jeans London, Hackett and Façonnable, and is the licensed distributor for Tommy Hilfiger and Calvin Klein in Spain and Portugal.The ProjectAs Consumer Insights and Loyalty Director, you will play a key role in understanding customer behavior, preferences, and expectations to...


  • Madrid, Madrid, España Solventum A tiempo completo

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Solventum with the position of External-Customer Service Representative (m/f/x) - Solventum which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed,...


  • Madrid, Madrid, España The Cigna Group A tiempo completo

    The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...


  • Madrid, Madrid, España Vandenbosch A tiempo completo

    We are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues), and the external customers.As a customer service representative, you are the first point of contact for your...


  • Madrid, Madrid, España Vandenbosch A tiempo completo

    We are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues), and the external customers.As a customer service representative, you are the first point of contact for your...


  • Madrid, Madrid, España Binance A tiempo completo

    Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that...


  • Madrid, Madrid, España Grupo Eulen A tiempo completo

    Customer Service Representative (Arganda del Rey)Si eres un/a apasionado/a de la atención al cliente y tienes experiencia como Customer Service RepresentativeEntonces, esto te interesaEulen Flexiplanselecciona para una importante empresa dedicada a soluciones de envasado y procesamiento un/aCustomer Service Representativeque se incorpore en sus...


  • Madrid, Madrid, España Zimi Tech Inc. A tiempo completo

    We are looking for a Customer Service Representative who is a team player, problem solver and can work independently in a fast paced environment. The successful Customer Service Representative is responsible in providing front end support to customers. Respond effectively to customer's query regarding products, services, processes and procedures. Assist in...


  • Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Customer Service Representative for their offices in Spain.Position: Customer Service RepresentativeLocation: Benalmadena (Málaga), Spain or Torrevieja (Alicante), SpainEmployment type: Full-timeRemuneration: Base salary +...


  • Madrid, Madrid, España Skechers A tiempo completo

    Customer Service Representative Wholesale - Portuguese and SpanishJOB SUMMARYResponsible for all matters about Wholesale Customers from Portugal and Spain.ESSENTIAL DUTIES & RESPONSIBILITIESCUSTOMERS ACCOUNTS MAINTENANCEMonitor Order Flow: Oversee all orders moving through Wholesale systemGuarantee the highest level of Customer Service to our wholesale...


  • Madrid, Madrid, España The Estée Lauder Companies Inc. A tiempo completo

    Position Summary:Contributes to defining the Marketing Strategy for the brandParticipates in creating and implementing a comprehensive consumer marketing plan across various media channelsDevelops and executes consumer engagement activities both online and offline in coordination with relevant teamsCollaborates with the Marketing Senior Manager to customize...


  • Madrid, Madrid, España Lastminute A tiempo completo

    Job Description is looking for Customer Service Representative with a strong Customer Service Orientation Key Responsabilities Deal with inbound and outbound phone calls, emails, and live chats from Customers.Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution...