Housekeeping Supervisor
hace 1 semana
Job Description:
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- OVERVIEW/BASIC FUNCTION:
RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.
- Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.
- Prepare staff schedules.
- Ensure guest complaints are resolved in a timely manner.
- Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Executive Housekeeper for approval.
- Responsible for lost and found.
- Maintain accurate records of linen and uniforms sent to and returned from laundry.
- Interact in courteous and professional manner with all guests, staff and community members.
- Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
- Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.
- Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
- Maintain cleanliness and safety of work area.
- All other duties as required.
QUALIFICATIONS:
- Experience: Minimum one year' supervisory experience; previous experience in a housekeeping department for a luxury or ultraluxury hotel.
- Education: High school diploma; some college.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and followup; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with coworkers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Language: Required to speak, read and write English and Spanish.
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