Laundry Supervisor, The Savoy

hace 1 semana

Madrid, Madrid, España Accor Hotels A tiempo completo
Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence.

Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen.

Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury.

Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Description

Job title:

Laundry Supervisor Department:

Housekeeping, Laundry Inspired & supported by: Executive Housekeeper Your purpose will be: Responsible for the general work load in the laundry, including all paper work.

Duties must be carried out effectively efficiently.

You will be part of a team processing the hotel bedding, linen and other listed items to the highest possible standard and will report to the Housekeeping Manager.


You will be accountable for:

To assist in compiling the rotas for laundry and ensuring that staffing levels are kept in line with business levels on a weekly basis.

To be responsible for the efficient control of stocks and assisting with linen control.
To assist the Housekeeping Managers with any staff training/personnel/development issues.
Purchasing orders.

Creating rota for the laundry teamCheck work you are processing for cleanliness, making sure it is dry and always give the processed work a cooling off period before you pass it for us.

Provide a friendly and efficient service through effective recruitment, induction, training and development policies, as measured by low turnover, high guest satisfaction.

Manage and control staffing levels and par stocks to budget and in line with departmental SOP's.
Ensure colleagues are trained to deliver a superior cleaning service in the laundry to standards as outlined in SOP's.

Liase with the Director of Engineering and Security regarding health and safety issues and capital projects to ensure optimum room availability and minimal inconvenience to guests.

Operate an effective inter departmental communication process in order to co-ordinate and respond to guest needs through their stay. Qualifications


Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.


What you will need to do this role:

Previous experience in a similar role in a Hotel or leisure-related environmentExcellent organizational and administrative skillsThe ability to communicate at all levelsStrong analytical skillsProven ability to multitask as necessary to meet deadlines and ability to work to tight deadlinesYou are a natural at leading and managing a team.

You are a born optimist, who always put our guests, colleagues, and communities first.
Advanced computer skills in Word, Excel, PowerPoint Additional Information

What's in it for you? Competitive salary and benefits including pension and life assurance31 days of holiday including public holidays (increase to 33 days after 5 years)Cashback scheme for everyday wellbeing/healthcare expenses including PerkboxSpecial rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwideFantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & familyFree stay at The Savoy after successful completion of probation50% discount at our iconic American & Beaufort Bars50% discount at our world-famous Afternoon Tea50% discount at our spa and florist50% discount at Gordon Ramsay's River Restaurant and Savoy Grill20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890Laundry services & dry cleaning for uniformed and non-uniformed colleaguesColleague gym facility and Virgin Active gym membership discountEmployee assistance programmeAnnual optician reimbursements for eye tests and glassesEnglish language classesColleague restaurantLocal F&B, retail and gym discountsInterfaith prayer roomWellness roomCycle to work scheme
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