Hospital&bio Business Support

hace 2 semanas

Madrid, Madrid, España Novartis A tiempo completo
In 2023 we will potentially see Sandoz step out as a standalone organisation As a global market leader in
Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz
impacts the lives of millions. These will be careers with genuine impact
As Business Support for the Hospital&Bio team, your responsibilities will include (and not be limited to):

  • Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and also engaging HCPs for expense payout.
  • Receive and issue calls to provide a nearby service and customer resolution through personalized followup.
  • Advice and provide information on the company's value proposition, regarding products, commercial conditions and added value.
  • Track orders, as well as resolve customer doubts about products, prices, delivery, availability and features.
  • Record and analyze all the information to help better customer knowledge and enhance customer experience
  • Collaborate with Customer Care Manager and Customer Care Process Assurance Lead exchanging information as a development strategy of business and marketing. Provide feedback on the efficiency of oriented processes to improve the customer experience.
  • Be the first contact line for the sales force with central, making an exhaustive monitoring of the consultations and / or incidents generated for a client.
  • Manage the order processing for pharmacies, taking responsibility for the management of the monthly order, as well as for any other operational process that client demands.
  • Management of returns due to expired and lack of rotation.
  • Processing & tracking of platform orders. Start date, end date, replacement and inclusion of new products.
  • Stock situation analysis: Internal stocks and level of stock in the channel by wholesaler. Calculation of impact in the pharmacy. Communication to the sales network and the pharmacy for its management.
  • Coordination of the implementation of the value proposition in the pharmacy.
  • Implementation of the multichannel engagement plan with the pharmacy

Commitment to Diversity & Inclusion:

  • We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

Minimum requirements
University degree
Fluent English
Experience in business support functions, from process and order management, administrative tasks and other support activities
Strong collaboration skills
Managing changing priorities

Division

SANDOZ

Business Unit

COMMERCIAL OPS EUROPE SZ

Country
Spain

Work Location
Madrid

Company/Legal Entity
Sandoz Farmacéutica, S.A.

Functional Area
Sales

Job Type
Full Time

Employment Type
Regular

Shift Work
No

Early Talent
Yes

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