Night Receptionist
hace 2 semanas
About The Miiro Borneta Hotel
At Miiro, we believe there's a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe's most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they've had a brilliantly considered stay.
Launching August 2024, the Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella.
Key Responsibilities:
Ensure guests are greeted upon arrival and make time to interact effectively with guests.Assist Guests during check-in and check-out, including phone interaction and face-to-face interaction.Assist Guests with questions, directions, event schedules, and other information regarding their stay.Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.To have a full understanding of all systems and programmes.Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)Maintain confidentiality of all guests and hotel information.Employ attention to detail to ensure the security of guest room access.Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire, and safety.To ensure the total cash takings balance with the PMS settlements report and the receipt sheet and to complete the banking according to the correct procedure.
Preferred Qualifications:
Previous experience in a similar position.Fluency in Spanish and English.A positive approach,Excellent organisational skills, and a passion for producing high quality customer care.
Benefits:
Training and development. Employee discounts and benefits. Free meals. Uniforms and Laundry Service.
Join our team and contribute to a work culture that values excellence, respect, and teamwork.
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