Technical Support Engineer

hace 7 días


Barcelona, Barcelona, España ProtoPixel A tiempo completo

Headline:

ProtoPixel is seeking a talented and passionate Technical Support Engineer to join our dynamic team.

About us:

ProtoPixel is a people centric

platform that helps transform light into personal experiences. From functional configurations to emotional, dynamic and interactive lighting. Our technology allows users to design projects where light is perceived efficiently and impactful. It also allows the creation of a new generation of digital lighting products.
We are an equal opportunity employer; at ProtoPixel we promote and

celebrate diversity and we are committed to creating an

inclusive environment for our people.

The opportunity:


In this role, you will be responsible for providing top-notch technical support to our customers, troubleshooting and resolving technical issues, and ensuring a seamless experience with our lighting solutions.

You will work closely with users, as well as collaborate with our product and engineering teams to drive customer success.


This role requires you to:

  • Diagnose and resolve technical issues related to ProtoPixel's software and hardware products.
  • Collaborate with customers to understand their specific requirements and provide tailored solutions.
  • Escalate complex issues to the appropriate internal teams for further investigation and resolution.
  • Assist in the creation of technical documentation, FAQs, and knowledge base articles to empower customers to selfserve when possible.
  • Collaborate with product and engineering teams to provide valuable customer feedback and insights for product improvements.
  • Participate in product testing and quality assurance activities to ensure a seamless customer experience.
  • Stay uptodate with industry trends and emerging technologies related to lighting and IoT to better assist customers.
  • Maintain a high level of professionalism and customercentric approach in all interactions.

What are we looking for?:

  • Bachelor's degree in a relevant technical field or equivalent work experience.
  • Previous experience in a technical support role, preferably in the technology or lighting industry.
  • Strong troubleshooting and problemsolving skills with a passion for resolving technical challenges.
  • Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to nontechnical users.
  • Customerfocused mindset with a commitment to delivering exceptional service.
  • Ability to work independently and as part of a collaborative team.
  • Familiarity with lighting control systems, IoT, and DMX protocols is a plus.
  • Fluent English & Spanish.

The Benefits:

  • Competitive salary + bonus.
  • Health insurance and/or gym membership.
  • All the latest working equipment you need.
  • Free Friday afternoons.
  • Flexible hours.


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