![ProtoPixel](https://media.trabajo.org/img/noimg.jpg)
Technical Support Engineer
hace 7 días
Headline:
ProtoPixel is seeking a talented and passionate Technical Support Engineer to join our dynamic team.
About us:
ProtoPixel is a people centric
platform that helps transform light into personal experiences. From functional configurations to emotional, dynamic and interactive lighting. Our technology allows users to design projects where light is perceived efficiently and impactful. It also allows the creation of a new generation of digital lighting products.
We are an equal opportunity employer; at ProtoPixel we promote and
celebrate diversity and we are committed to creating an
inclusive environment for our people.
The opportunity:
In this role, you will be responsible for providing top-notch technical support to our customers, troubleshooting and resolving technical issues, and ensuring a seamless experience with our lighting solutions.
You will work closely with users, as well as collaborate with our product and engineering teams to drive customer success.
This role requires you to:
- Diagnose and resolve technical issues related to ProtoPixel's software and hardware products.
- Collaborate with customers to understand their specific requirements and provide tailored solutions.
- Escalate complex issues to the appropriate internal teams for further investigation and resolution.
- Assist in the creation of technical documentation, FAQs, and knowledge base articles to empower customers to selfserve when possible.
- Collaborate with product and engineering teams to provide valuable customer feedback and insights for product improvements.
- Participate in product testing and quality assurance activities to ensure a seamless customer experience.
- Stay uptodate with industry trends and emerging technologies related to lighting and IoT to better assist customers.
- Maintain a high level of professionalism and customercentric approach in all interactions.
What are we looking for?:
- Bachelor's degree in a relevant technical field or equivalent work experience.
- Previous experience in a technical support role, preferably in the technology or lighting industry.
- Strong troubleshooting and problemsolving skills with a passion for resolving technical challenges.
- Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to nontechnical users.
- Customerfocused mindset with a commitment to delivering exceptional service.
- Ability to work independently and as part of a collaborative team.
- Familiarity with lighting control systems, IoT, and DMX protocols is a plus.
- Fluent English & Spanish.
The Benefits:
- Competitive salary + bonus.
- Health insurance and/or gym membership.
- All the latest working equipment you need.
- Free Friday afternoons.
- Flexible hours.
-
Technical Support Engineer
hace 7 días
Barcelona, Barcelona, España Scytl Secure Electronic Voting Sa A tiempo completoWe are on the lookout for a focused Technical Support Engineer to join our stellar team at Scytl Secure Electronic Voting SA in Barcelona.Growing your career as a Full Time Technical Support Engineer is a terrific opportunity to develop competitive skills.If you are strong in presentation, critical thinking and have the right initiative for the job, then...
-
Technical Support Engineer
hace 7 días
Barcelona, Barcelona, España Affinis Selección De Personal & Headhunting A tiempo completoImportant multinational manufacturer of processing machinery for the food sector based in Granollers, needs to integrate: TECHNICAL SUPPORT ENGINEER As Technical Support Engineer, you'll be responsible for providing remote technical support and expertise to customers, internal customer support teams and service teams.You will ensure that cases are handled...
-
Technical Support Engineer
hace 7 días
Barcelona, Barcelona, España Storyblok A tiempo completoFrom the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster.As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our Series B funding of $47 million last year in the month of...
-
Technical Support Engineer
hace 7 días
Barcelona, Barcelona, España ManoMano A tiempo completoFounded in France in 2013, ManoMano is the European leader in online DIY, home, and garden. Co-founded by Philippe de Chanville and Christian Raisson, ManoMano, by bringing together more than 5,000 merchants, offers the largest range of DIY & gardening products online, with over 19 million references. ManoMano operates in 6 markets (France, Belgium, Spain,...
-
Technical Support Engineer
hace 7 días
Barcelona, Barcelona, España Worldsensing A tiempo completoWorldsensing products have been pioneering the industrial IoT since 2008. We're looking for an outstanding Technical Support Engineer to join the Customer Success team in our Barcelona office.About WorldsensingFounded in 2008, Worldsensing works with more than 200 engineering service providers worldwide to help them improve geotechnical, geospatial and...
-
Technical Support Engineer
hace 7 días
Barcelona, Barcelona, España BESIDE A tiempo completoBESIDE:we are committed to the best talent in the technology sector. We have a Recruitment unit specialised in IT profiles to join our clients' staff. We work with a wide range of companies, which will allow us to find you the position that best suits your professional needs and interests. We can offer you projects in the areas of development and...
-
Technical Support Engineer
hace 7 días
Barcelona, Barcelona, España Palo Alto Networks A tiempo completoCompany Description Our Mission**At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...
-
Support Engineer
hace 7 días
Barcelona, Barcelona, España Startup - Jobboard A tiempo completoMixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.Over 9,000 paid customers, including companies like Netflix,...
-
Technical Support Application Engineer
hace 7 días
Barcelona, Barcelona, España On Robot A tiempo completoJob description***- OnRobot was founded in 2015 in Odense, Denmark, and is on track to become the global One-Stop Shop for all Collaborative Applications on all Robot Platforms. OnRobot is defining and leading the market for Collaborative Applications by bringing disruptive technologies to market quickly._***To help grow our European market OnRobot is...
-
Technical Engineer
hace 7 días
Barcelona, Barcelona, España Set Europa A tiempo completoLocation: SpainOur client is an Italian company with over two decades of experience as a leader in developing advanced energy efficiency technology and helps organizations worldwide to reduce energy consumption and environmental impact. At this moment, they are expanding their presence in international markets and are looking for a skilled Technical Engineer...
-
Support Engineer
hace 7 días
Barcelona, Barcelona, España IT Smart Finance A tiempo completoSupport EngineerJiraConfluenceSQLExcelRequirements:The ability to quickly switch between tasks;The perception of large amounts of information;The formulation and setting of tasks for developers;The ability to build processes of prioritization and task execution. Work duties: Work from 8:00 to 17:00 (CET);Performing 2-line support functions: technical...
-
Senior Technical Support Engineer
hace 7 días
Barcelona, Barcelona, España Palo Alto Networks A tiempo completoOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
-
Technical Support Engineer. Dispatch
hace 7 días
Barcelona, Barcelona, España DeRisk Technologies A tiempo completoWe at DeRisk Technologies are looking to hire Dispatch Engineer to support a running project as per the following details Own the Alight solutions user issue to resolution Provides production support including accurate problem identification, ticket documentation and client/vendor dialogue. Delivers engagement and process documentation and drives compliance...
-
Senior Technical Support Engineer- Strata
hace 7 días
Barcelona, Barcelona, España Palo Alto Networks A tiempo completoCompany Description Our Mission**At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...
-
Technical Support Engineer- Strata
hace 7 días
Barcelona, Barcelona, España Palo Alto Networks A tiempo completoCompany DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...
-
Technical Support Engineer, Supercharging
hace 7 días
Barcelona, Barcelona, España Tesla A tiempo completoWhat to ExpectWhat You'll Do Monitor the Tesla Supercharger Global Fleet Provide support to field technicians with realtime troubleshooting and any necessary followup Evaluate technical issues with the superchargers and work in a creative, proactive manner to resolve Determine if technical issue can be resolved remotely, or if field service intervention is...
-
Technical Support Engineer, Cortex Xdr
hace 7 días
Barcelona, Barcelona, España Palo Alto Networks A tiempo completoCompany DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...
-
Manager, Technical Support
hace 7 días
Barcelona, Barcelona, España Nutanix A tiempo completoManager, Technical Support Barcelona Spain _**_Hungry, Honest, Humble, with Heart- **The Opportunity: This Role is HybridNutanix is a constantly growing company and the scope of our teams expands with the objective to provide the best support for our fastgrowing customer base.You will be leading a team of Systems Reliability Engineer to support our most...
-
Technical Support Engineer
hace 7 días
Barcelona, Barcelona, España NPAW A tiempo completoNPAW is the leading video intelligence company helping online streaming services grow. A global pioneer in its space, NPAW has over a decade of experience developing ground-breaking, scalable analytics solutions to optimize performance and user engagement, to build media experiences that maximize revenue.DescriptionYou will join our "Houston team", a team...
-
Technical Support Engineer, Priority Team
hace 7 días
Barcelona, Barcelona, España Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Engineer with German who is ready to join us in creating a #CyberFit futureThe Technical Support Engineer with German will...