Empleos actuales relacionados con Technical Support Engineer - Barcelona, Barcelona - NPAW

  • Technical Support Engineer

    hace 2 semanas

    Barcelona, Barcelona, España Qoria A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Engineer to join our Customer Success team at Qoria. As a Technical Support Engineer, you will play a critical role in ensuring the smooth deployment and operation of our online-safety platform for schools and educational institutions.Key ResponsibilitiesProvide technical support...

  • Technical Support Engineer

    hace 2 semanas

    Barcelona, Barcelona, España Qoria A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Engineer to join our Customer Success team at Qoria. As a Technical Support Engineer, you will play a critical role in ensuring the smooth deployment and operation of our online-safety platform for schools and educational institutions.Key ResponsibilitiesProvide technical support...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...

  • Technical Support Specialist

    hace 1 semana

    Barcelona, Barcelona, España Technical Concept GmbH A tiempo completo

    About the JobWe are seeking a highly skilled Technical Customer Support professional to join our team at Technical Concept GmbH.As a Technical Customer Support, you will be responsible for providing exceptional support to our clients through various communication channels, including phone, email, and live chat.Key ResponsibilitiesMaintain strong...

  • Technical Support Specialist

    hace 1 semana

    Barcelona, Barcelona, España Technical Concept GmbH A tiempo completo

    About the JobWe are seeking a highly skilled Technical Customer Support professional to join our team at Technical Concept GmbH.As a Technical Customer Support, you will be responsible for providing exceptional support to our clients through various communication channels, including phone, email, and live chat.Key ResponsibilitiesMaintain strong...

  • Technical Support Specialist

    hace 5 días

    Barcelona, Barcelona, España Hms Networks Ab A tiempo completo

    Job Title: Technical Support EngineerAbout the Role:We are seeking a highly skilled Technical Support Engineer to join our team at Hms Networks Ab. As a Technical Support Engineer, you will be responsible for providing technical support to our agents and end customers, as well as assisting the sales team with product-related queries.Key...

  • Technical Support Specialist

    hace 5 días

    Barcelona, Barcelona, España Hms Networks Ab A tiempo completo

    Job Title: Technical Support EngineerAbout the Role:We are seeking a highly skilled Technical Support Engineer to join our team at Hms Networks Ab. As a Technical Support Engineer, you will be responsible for providing technical support to our agents and end customers, as well as assisting the sales team with product-related queries.Key...

  • Technical Support Specialist

    hace 5 días

    Barcelona, Barcelona, España Myskysys A tiempo completo

    FS Engineer Job DescriptionAt Myskysys, we are seeking a highly skilled FS Engineer to provide top-notch technical support for our End User Computing devices. As a key member of our team, you will be responsible for leading the resolution of incidents, problems, and requests to deliver exceptional customer service and drive business benefits.Key...

  • Technical Support Specialist

    hace 5 días

    Barcelona, Barcelona, España Myskysys A tiempo completo

    FS Engineer Job DescriptionAt Myskysys, we are seeking a highly skilled FS Engineer to provide top-notch technical support for our End User Computing devices. As a key member of our team, you will be responsible for leading the resolution of incidents, problems, and requests to deliver exceptional customer service and drive business benefits.Key...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España HMS Networks AB A tiempo completo

    Job DescriptionJob Title: Technical Support EngineerCompany: HMS Networks ABLocation: Igualada, Barcelona, SpainJob Type: Full-timeJob Category: Technical SupportAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at HMS Networks AB. As a Technical Support Engineer, you will be responsible for providing technical support...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España HMS Networks AB A tiempo completo

    Job DescriptionJob Title: Technical Support EngineerCompany: HMS Networks ABLocation: Igualada, Barcelona, SpainJob Type: Full-timeJob Category: Technical SupportAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at HMS Networks AB. As a Technical Support Engineer, you will be responsible for providing technical support...

  • Technical Service Engineer

    hace 1 semana

    Barcelona, Barcelona, España MacDermid Graphics Solutions A tiempo completo

    {"h1": "Technical Service Engineer Job Description", "h2": "About the Role", "p": "We are seeking a skilled Technical Service Engineer to join our team at MacDermid Graphics Solutions. As a Technical Service Engineer, you will be responsible for providing technical support and maintenance services to our customers. This is a challenging and rewarding role...

  • Technical Service Engineer

    hace 1 semana

    Barcelona, Barcelona, España MacDermid Graphics Solutions A tiempo completo

    {"h1": "Technical Service Engineer Job Description", "h2": "About the Role", "p": "We are seeking a skilled Technical Service Engineer to join our team at MacDermid Graphics Solutions. As a Technical Service Engineer, you will be responsible for providing technical support and maintenance services to our customers. This is a challenging and rewarding role...

  • Technical Support Engineer

    hace 2 semanas

    Barcelona, Barcelona, España Reconocida empresa A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Reconocida empresa. As a Technical Support Engineer, you will play a critical role in providing exceptional customer support and ensuring the success of our clients.Key ResponsibilitiesRespond to user-reported issues in adherence to established Service Level...

  • Technical Support Engineer

    hace 2 semanas

    Barcelona, Barcelona, España Reconocida empresa A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Reconocida empresa. As a Technical Support Engineer, you will play a critical role in providing exceptional customer support and ensuring the success of our clients.Key ResponsibilitiesRespond to user-reported issues in adherence to established Service Level...

  • Technical Support Engineer

    hace 2 semanas

    Barcelona, Barcelona, España CAE Defence & Security – Indo-Pacific A tiempo completo

    About This Role**Job Summary**We are seeking a highly skilled Technical Support Engineer to join our 24/7 Technical Support team at CAE Defence & Security – Indo-Pacific. As a key member of our global team, you will be responsible for providing technical support to our clients operating fleet, ensuring aircraft reliability and availability, while also...

  • Senior Process Engineer

    hace 5 días

    Barcelona, Barcelona, España The Chemical Engineer A tiempo completo

    {"title": "Senior Process Engineer", "content": "Job SummaryWe are seeking a highly experienced Senior Process Engineer to join our team at The Chemical Engineer. As a key member of our process design team, you will be responsible for leading the development of process designs for international clients across the energy transition markets, particularly in...

Technical Support Engineer

hace 3 meses

Barcelona, Barcelona, España NPAW A tiempo completo
NPAW is the leading video intelligence company helping online streaming services grow.

A global pioneer in its space, NPAW has over a decade of experience developing ground-breaking, scalable analytics solutions to optimize performance and user engagement, to build media experiences that maximize revenue.


Description


You will join our "Houston team", a team based in BCN that's offering 24/7 premium support to our customers as one of the 1st line help desk professionals.

Your schedule will be rotating shifts every 2 weeks (morning, afternoon and night).


You'll be monitoring our costumers service by using our real-time analytics tool; check common procedures and troubleshooting tips in case of finding issues; communicate with the right people within the team and in our customers' teams in order to let them know the status of the issues and let our technical team solve them (in case you have to scale it).


Responsibilities

  • Monitor our customers' service.
  • Detect and notice issues
  • Solve level 1 and 2 issues
  • Properly escalate unresolved queries to the next level of support
  • Keep the customer up to date when there's any problem
  • Ensure proper recording, documentation and closure
  • Build reports
  • Update client references by writing and maintaining documentation.
  • Provide answers to clients by identifying problems; researching answers; guiding clients through corrective steps.

Requirements:

  • We are looking for a professional interested in developing a technical career in support services and customer engineering departments.
  • Spanish and English skills are required.
  • Experience in customer care / customerfaced roles working with ticketing systems will be considered as an asset.
  • Organization and diligence are your strengths.
  • Proactivity and eagerness to learn are mandatory We need you to anticipate problems, recommend changes and maintain our great client support standards.
  • You are an autonomous person who is able to work alone, but also collaborate with clients and colleagues.
  • Basic knowledge about the technical aspect of video will be highly considered

Benefits

  • Competitive salary
  • Permanent contract
  • Flexible compensation plan
  • Restaurant
  • Transport
  • Nursery
  • Health insurance
  • Birthday afternoon off
  • Career growth opportunities
  • Access to continuous training
  • Language lessons ‍
  • Referral bonus
  • International & multicultural team (more than 20 nationalities)
  • Fun environment: volunteering, company events, BBQs, pizza days, etc.
  • A great office based in Barcelona
  • Free drinks, fruit & snacks
  • An amazing technological challenge ‍
Follow us on Linkedin and Twitter to see what we are up to, or have a look at Instagram to see what it's like to work at NPAW

  • We celebrate the diversity, and we want our employees to reflect those differences. At NPAW, we're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status, or any other characteristic protected by applicable law._