Swedish-speaking Customer Service Representative To Barcelona
hace 2 semanas
Letar du efter en ny utmaning? Vill du flytta till livliga och soliga Barcelona? Vi söker just nu svensktalande personal till ett spännande team som arbetar för ledande företag inom flera olika industrier. Din uppgift är att ansvara för att lösa kundens förfrågningar och erbjuda service av högsta klass. Är du den vi söker?
Huvuduppgifter
- Ta emot inkommande användarförfrågningar B2C (via telefon/e-post, logga samtalsuppgifter i ärendehanteringssystem och ge svar och lösning inom SLA till kunden)
- Lös förfrågningar/incidenter som kräver en högre nivå av teknisk kunskap
- Stödja tekniska förfrågningar och hantera incidenter med kundens produkt, elektriska laddare för bilar.
- Framsteg/stängning av serviceförfrågningar till en tillfredsställande slutsats om samtalshanteringssystem
- Uppdatera kunder proaktivt med status- och lösningsförlopp
- Övervaka/fortskrider alla öppna frågor i kön
- Eskalera potentiella serviceproblem till lämplig nivå
- Se till att avtalsenliga SLA upprätthålls
- Svara på alla rimliga uppgifter som ställs av den tilldelade chefen
- Uppnå en utmärkt kundnöjdhetsnivå
Företaget erbjuder dig
- Omfattande utbildning av marknadsledande produkter, personutvecklingsprogram och mentorskap för att utveckla din kompetance
- Goda karriärmöjligheter
- Deltid 50%: MÃ¥ndag till fredag
- Plats: Från kontor i Barcelona
Kvalifikationer
- Har goda språkkunskaper i Svenska och Engelska
- Utmärkt kommunikationsförmåga och duktig som relationsbyggare
- IT kunskap är ett stort plus
- Jobbar bra i team
- Har en positiv inställning och motiveras av att göra kunder nöjda
- Tidigare erfarenhet i en liknande position är ett stort plus
Om företaget
Vår partner är ett stort outsourcing-bolag som jobbar med världskända varumärken inom den tekniska sektorn. Med över 8000 anställda på 62 olika destinationer är företaget en perfekt arbetsgivare för dig som vill utvecklas och skapa en karriär inom ett stort internationellt företag.
Barcelona
Barcelona är en vacker stad som ligger i hjärtat av Katalonien i Spanien. Du jobbar i en dynamisk miljö med många andra skandinaviska kollegor samtidigt som du får uppleva den fina kulturen. Staden är känd för sin konst och fina arkitektur, och givetvis fotboll. Barcelona har 1,6 miljoner invånare och staden har både stadsliv och strandliv på samma gång. Detta är en av många skäl till att Barcelona har blivit mycket populärt de senaste åren. Det är heller ingen hemlighet att Barcelona har ett fantastiskt uteliv och goda shoppingmöjligheter.
Nordic Jobs Worldwide
Nordic Jobs Worldwide är ett professionellt nordiskt rekryteringsföretag fokuserat på att koppla samman kandidater från Sverige, Finland, Norge och Danmark med företag från hela världen.
Nordic Jobs Worldwide är störst i Norden på språkrekrytering, med kontor i Oslo, Tallinn, Malaga, Malta och Lissabon. Vi matchar de mest spännande jobben med nordiska talanger i hela världen. Vi har hjälpt över 3000 personer att hitta sitt drömjobb med våra 300+ partners i över 30 olika länder.
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