Team Manager

hace 1 semana


Valencia, Valencia, España JUJUR A tiempo completo

Position:
German Team Manager

Location:
Valencia, Spain

Employment type:
Full-time

Remuneration:
Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

  • Ensure team achieves the agreed Service Levels + Revenue target
  • Organize recurrent governance model with your customers to review the service levels
  • Provide performance statistics and reporting to the customer as required
  • Ensure the introduction of best practices including but not limited to recruitment, reporting, motivation, staff retention, training, escalation
  • Build strong productive working relationships with your customers and their management teams
  • Manage performance of direct reports through the use of appraisals, objective setting, training, development and performance improvement plan
  • Manage all disciplinary issues effectively
  • Hold regular team meetings and ensure regular communication to motivate the staff

REQUIREMENTS:

  • Native/fluent in German, both oral and written. Fluent in English (at least B2 level). Fluency in another language (Spanish) is a plus
  • Degree in relevant field will be considered as an advantage
  • Operational/business management experience is needed
  • Previous international experience is preferred
  • Business knowledge and commercial awareness
  • Strong sales and pipeline management skills
  • Strong people management skills interpersonal skills, appraisal skills, interviewing skills
  • Demonstrable management experience within outsourced service delivery environment
  • Familiarity with business processes, tools and CRM systems
  • Ability to implement and manage change. Motivate, encourage and coach others to develop strong relationshipbuilding and sales skills
  • Able to work independently under pressure and adhere to deadlines
  • Excellent communication skills
  • Excellent decision making/problem solving skills
  • Ability to follow the security rules of the company

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential

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