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Operations Manager
hace 3 meses
Your responsibilities and impact working as Senior Operations Manager will be:
- Spearheading the Customer Interaction Center planning and operation process
- Driving performance, quality and customer experience based on data
- Contributing to and independently driving strategic initiatives and their execution
- Ensuring key planning concepts are understood by the entire organization
- Managing interfaces to different departments and stakeholders (e.g. HR, Finance, IT, Training, and others)
- Coaching team leaders, experts, trainers and further support staff on the use of workforce optimization tools
- Providing executive management with reports on workload trends and staffing requirements
- Supporting the rampup of a new organization and contributing to the company's channel transformation
Skills, qualifications, and interests you need to succeed in this role:
- You are fluent in English
- You have valuable years of experience as an operations manager in a contact center environment
- You have deep knowledge of contact center management processes and latest software tools
- You have a strong customer and business focus driven by results
- You have proven leadership skills, the ability to inspire and develop teams and support continuous learning and growing of teams
- You have experience in solving complex tasks in rapidly changing environments
What's in it for you?
- Salary: from 45.000€ gross yearly
- Flexible work format
- An international and multicultural environment
- Growth opportunities in a company with worldwide reputation
- Starting date: ASAP