IT Support Team Lead Barcelona IT Solutions Company
hace 2 semanas
- Garantizar el cumplimiento de los acuerdos de nível de servicio y los objetivos establecidos por el cliente mediante la medición y el seguimiento del rendimiento del servicio.
- Gestionar el rendimiento económico del servicio, controlar riesgos y generar un plan de mitigación.
- Analizar incidencias y problemas, generar informes de gestión y documentación y participar en comités de dirección del servicio.
- Gestionar las relaciones con proveedores, clientes y usuarios.
- Gestionar proyectos relacionados con sistemas, software y seguridad, y servicios ITIL si es necesario.
- Mantener una comunicación regular con el equipo, las partes interesadas y los clientes.
- Licenciatura o ingeniería superior en Informática, Telecomunicaciones o campos relacionados.
- Certificaciones ITIL (v3 o v4) y Scrum.
- Conocimiento avanzado de las herramientas de Microsoft Office.
- Más de 10 años de experiência profesional en la dirección de proyectos y equipos de trabajo.
- Experiência en la operación del servicio, el control y seguimiento de procesos operativos y técnicos, y en la gestión de relaciones con proveedores, clientes y usuarios.
- Experiência en la gestión del rendimiento económico y control de riesgos.
- Excelentes habilidades de comunicación, trabajo en equipo, compromiso, flexibilidad y capacidad de adaptación.
Habilidades deseadas:
- Experiência en la gestión de servicios ITIL y en la gestión de proyectos de sistemas, software y seguridad.
- Fluidez en catalán (escrito y hablado).
Oportunidades de carrera y desarrollo profesional.
Coordinar el equipo de soporte, planificar y supervisar el servicio, asegurar el cumplimiento de acuerdos de nível de servicio y objetivos del cliente, gestionar la economía del servicio, analizar incidencias y problemas, y generar informes y documentación.
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