IT Support Team Lead Barcelona IT Solutions Company

hace 2 semanas


Barcelona, Barcelona, España Page Personnel España A tiempo completo
Dirigir, planificar, supervisar y coordinar el equipo de soporte y servicios.

  • Garantizar el cumplimiento de los acuerdos de nível de servicio y los objetivos establecidos por el cliente mediante la medición y el seguimiento del rendimiento del servicio.
  • Gestionar el rendimiento económico del servicio, controlar riesgos y generar un plan de mitigación.
  • Analizar incidencias y problemas, generar informes de gestión y documentación y participar en comités de dirección del servicio.
  • Gestionar las relaciones con proveedores, clientes y usuarios.
  • Gestionar proyectos relacionados con sistemas, software y seguridad, y servicios ITIL si es necesario.
  • Mantener una comunicación regular con el equipo, las partes interesadas y los clientes.
Importante empresa de soluciones IT|Buscamos un IT Support Team Lead

  • Licenciatura o ingeniería superior en Informática, Telecomunicaciones o campos relacionados.
  • Certificaciones ITIL (v3 o v4) y Scrum.
  • Conocimiento avanzado de las herramientas de Microsoft Office.
  • Más de 10 años de experiência profesional en la dirección de proyectos y equipos de trabajo.
  • Experiência en la operación del servicio, el control y seguimiento de procesos operativos y técnicos, y en la gestión de relaciones con proveedores, clientes y usuarios.
  • Experiência en la gestión del rendimiento económico y control de riesgos.
  • Excelentes habilidades de comunicación, trabajo en equipo, compromiso, flexibilidad y capacidad de adaptación.

Habilidades deseadas:

  • Experiência en la gestión de servicios ITIL y en la gestión de proyectos de sistemas, software y seguridad.
  • Fluidez en catalán (escrito y hablado).
Importante empresa de soluciones IT

Oportunidades de carrera y desarrollo profesional.


Coordinar el equipo de soporte, planificar y supervisar el servicio, asegurar el cumplimiento de acuerdos de nível de servicio y objetivos del cliente, gestionar la economía del servicio, analizar incidencias y problemas, y generar informes y documentación.

IT Support Team Lead | Barcelona | IT Solutions Company
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