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IT Support Administrator
hace 1 semana
In this role, you will play a vital part in assisting our contact centre agents and ensuring the smooth operation of our IT systems.
Position:
IT Support Administrator
Location:
Barcelona, Spain
Employment type:
Full-time
Remuneration:
Base salary
RESPONSIBILITIES:
- Provide prompt and efficient technical support to contact centre agents, addressing any technical issues they encounter
- Perform regular system maintenance to optimize performance and ensure uninterrupted operations
- Offer basic network support, including troubleshooting network connectivity issues and assisting with IP, DHCP, DNS, and related tasks
- Document procedures and create comprehensive guides to facilitate efficient issue resolution and knowledge sharing within the team
- Manage IT assets, including inventory tracking, equipment procurement, and configuration management
- Contribute to security tasks by implementing and maintaining security measures and protocols
- Collaborate effectively with team members to achieve collective goals and maintain a cohesive work environment.
REQUIREMENTS:
- About 2 years of experience in tech support, desktop support, or related fields
- Proficient knowledge of Microsoft Windows operating systems, including troubleshooting and configuration
- Basic understanding of network administration principles (IP, DHCP, DNS, etc.) to address networkrelated issues
- Fluency in either English, Spanish, or Portuguese, enabling effective communication with a diverse team.
BENEFITS:
- A competitive remuneration package
- Join a dynamic international team that fosters a positive and friendly atmosphere, promoting collaboration and personal growth
- Receive guidance and access to tools and resources necessary to reach your full potential and achieve professional development.
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