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Customer Retention Agent W/ Native Level of French
hace 1 semana
Our client is an international Fintech with revolutionary solutions for businesses in Belgium, Luxembourg, France, and Spain.
Tasks
- Identify clients at risk of abandoning and develop strategies to retain them
- Warm calling different companies
- Follow up with existing customers to strengthen relationships
- Maintain accurate records of customer interactions and update information in the customer relationship management (CRM) system
- Followup of incoming files and verification of companies
- Customer management and loyalty
Requirements:
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Familiarity with basic accounting principles
- Proficiency in Microsoft Office Suite and other relevant software
- Previous customer service experience is a plus
- Professional level of English and Spanish
Benefits:
- Beautiful offices located in Barcelona at La Torre Mapfre
- Hybrid model
- Complete training to develop your skills
- A good working atmosphere
- A flat hierarchy based on meritocracy
- The possibility of joining a company with real opportunities for growth
- An attractive salary package with attractive benefits
1\. Video call with Babel Profiles
2\. Interview on-site to allow you to see the office and meet the team
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