Customer Retention Agent W/ Native Level of French

hace 1 semana


Barcelona, Barcelona, España Babel Profiles S.L A tiempo completo
Are you a French speaker who wants to work in a revolutionary Fintech company? Are you looking for an opportunity to work for an innovative brand and become part of a young, dynamic team? Then keep reading this is the job for you

Our client is an international Fintech with revolutionary solutions for businesses in Belgium, Luxembourg, France, and Spain.

Tasks

  • Identify clients at risk of abandoning and develop strategies to retain them
  • Warm calling different companies
  • Follow up with existing customers to strengthen relationships
  • Maintain accurate records of customer interactions and update information in the customer relationship management (CRM) system
  • Followup of incoming files and verification of companies
  • Customer management and loyalty

Requirements:

  • High school diploma or equivalent
  • Excellent communication skills, both verbal and written
  • Strong attention to detail and ability to manage multiple tasks simultaneously
  • Familiarity with basic accounting principles
  • Proficiency in Microsoft Office Suite and other relevant software
  • Previous customer service experience is a plus
  • Professional level of English and Spanish

Benefits:

  • Beautiful offices located in Barcelona at La Torre Mapfre
  • Hybrid model
  • Complete training to develop your skills
  • A good working atmosphere
  • A flat hierarchy based on meritocracy
  • The possibility of joining a company with real opportunities for growth
  • An attractive salary package with attractive benefits
Our recruitment process?

1\. Video call with Babel Profiles

2\. Interview on-site to allow you to see the office and meet the team

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