Support Engineer

hace 2 semanas


Barcelona, Barcelona, España Mixpanel A tiempo completo

About Mixpanel
Mixpanel is a leading product analytics software company, currently helping the world answer 81 million product questions every year.

Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users across web and mobile platforms.


Powerful, flexible, and easy-to-use, Mixpanel enables teams to learn from their user data and innovate rapidly in creating winning products.

Today, we serve nearly 7,000 paying customers through seven offices globally in our quest to provide the most in-depth product analytics that everyone can use and trust.


About The Support Team
Mixpanel Support is a team of talented problem-solvers from diverse backgrounds. We care deeply about helping our customers be successful and enabling them to get value from their data. We are located all over the world in San Francisco, Barcelona, London, and Singapore.

About The Role

Responsibilities


The core responsibility of a Support Engineer is to support our customers at every turn in the Mixpanel journey by providing answers to product questions, sharing best practices and debugging technical issues.

You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics and mentor new team members.


  • Become a Mixpanel product expert you will help users understand our reports and features, help them use our APIs and SDKs, share best practices and resolve account issues
  • Investigate and document bugs and feature requests to share with our Product and Engineering teams
  • Provide feedback regarding internal support processes, product functionality and customer education resources to improve the customer experience
  • Shape the product by regularly working closely with PM's, engineers, and designers to incorporate customer learnings into change

We're Looking For Someone Who Has

  • Patience in communication and teaching you love to enable others and see them succeed
  • Excellent problem solving and analytical skills
  • Ability to communicate technical concepts effectively in a clear, friendly writing style
  • Ability to be resourceful and resilient when faced with ambiguity and new challenges
  • Dedication to developing expertise in a complex and constantly evolving product
  • Interest and aptitude to develop technical skills and learn new technologies

Bonus Points

  • Programming experience, understanding of web technologies and interacting with APIs
  • Experience with debugging and collaborating with engineering to resolve complex technical issues, especially with JavaScript, Python, or mobile technologies
  • Experience with Mixpanel or other analytics tools

Benefits and Perks

  • Comprehensive Medical, Vision, and Dental Care
  • Mental Wellness Benefit
  • Generous Vacation Policy & Additional Company Holidays
  • Enhanced Parental Leave
  • Volunteer Time Off
  • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
- *please note that benefits and perks for contract positions will vary*_

Culture Values
-
Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
-
Customer Focus: Our customers' success is our success
-
Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
-
Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
-
One Team: We can't win without each other

Why choose Mixpanel?


We're the leader in product analytics and have raised $277M from prominent investors like Andreessen-Horowitz, Sequoia, YC, and Bain Capital.

Over the years, we've seen a spike in our leading indicators—signups and weekly active users—which have directly translated to revenue growth.

Recently, we secured a $200M Series C growth investment from Bain Capital to accelerate our product development, expand our reach to customers, and more.

Our award-winning teams make our continued growth possible by finding creative solutions to ever-changing challenges with scaling, reliability, design, and service.

Today, we're the only company single-mindedly focused on enabling the world's most innovative companies to use data to uncover insights about their customers to build better products.

Mixpanel is an equal opportunity employer supporting workforce diversity.

At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have.

We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.

We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair

  • Barcelona, Barcelona, España Scytl Secure Electronic Voting Sa A tiempo completo

    We are on the lookout for a focused Technical Support Engineer to join our stellar team at Scytl Secure Electronic Voting SA in Barcelona.Growing your career as a Full Time Technical Support Engineer is a terrific opportunity to develop competitive skills.If you are strong in presentation, critical thinking and have the right initiative for the job, then...

  • Customer Support Engineer

    hace 2 semanas


    Barcelona, Barcelona, España Irp Systems Ltd. A tiempo completo

    We are hiring an experienced Customer Support Engineer to join our incredible team at IRP Systems Ltd. in Barcelona.Growing your career as a Full Time Customer Support Engineer is an amazing opportunity to develop useful skills.If you are strong in problem-solving, analysis and have the right passion for the job, then apply for the position of Customer...

  • It Support Engineer

    hace 2 semanas


    Barcelona, Barcelona, España Jr Spain A tiempo completo

    colwideJob Description:JobIT Support Engineer Description Empresa líder en el sector cinematográfico con sede central en Los Angeles, Expertos en posproducción, mastering y delivery de contenidos audiovisuales Puesto: IT Support Engineer Descripción: El IT support engineer dará asistencia técnica en remoto a los cines de Italia, España y Portugal...

  • Support Engineer

    hace 2 semanas


    Barcelona, Barcelona, España Startup - Jobboard A tiempo completo

    Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.Over 9,000 paid customers, including companies like Netflix,...

  • Support Engineer

    hace 2 semanas


    Barcelona, Barcelona, España IT Smart Finance A tiempo completo

    Support EngineerJiraConfluenceSQLExcelRequirements:The ability to quickly switch between tasks;The perception of large amounts of information;The formulation and setting of tasks for developers;The ability to build processes of prioritization and task execution. Work duties: Work from 8:00 to 17:00 (CET);Performing 2-line support functions: technical...


  • Barcelona, Barcelona, España Affinis Selección De Personal & Headhunting A tiempo completo

    Important multinational manufacturer of processing machinery for the food sector based in Granollers, needs to integrate: TECHNICAL SUPPORT ENGINEER As Technical Support Engineer, you'll be responsible for providing remote technical support and expertise to customers, internal customer support teams and service teams.You will ensure that cases are handled...


  • Barcelona, Barcelona, España Storyblok A tiempo completo

    From the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster.As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our Series B funding of $47 million last year in the month of...


  • Barcelona, Barcelona, España Support Revolution A tiempo completo

    Select how often (in days) to receive an alert: Create Alert Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology...


  • Barcelona, Barcelona, España Barcelona Supercomputing Center-Centro Nacional de Supercomputación (BSC-CNS) A tiempo completo

    Barcelona Supercomputing Center-Centro Nacional de Supercomputación (BSC-CNS). 1 plaça de High Performance Support Engineer (High Level Support Team). Concurs o valoració de mèrits. Laboral temporal Termini obert. A1 - Grau universitari (correspondència amb llicenciatures). Vegeu les basesVeure convocatòria- Contracte laboral indiferent- Jornada...


  • Barcelona, Barcelona, España Barcelona Supercomputing Center-Centro Nacional de Supercomputación (BSC-CNS) A tiempo completo

    Barcelona Supercomputing Center-Centro Nacional de Supercomputación (BSC-CNS). 1 plaça de Research support engineer - Atmospheric composition data curation (RE2). Concurs o valoració de mèrits. Laboral temporal Termini obert. A1 - Grau universitari (correspondència amb llicenciatures). Grau en ciències físiques o enginyeria (Química, Meteorologia,...

  • Remote Support Engineer

    hace 2 semanas


    Barcelona, Barcelona, España Agilent A tiempo completo

    DescriptionAgilent is dedicated to fostering discoveries that enhance life quality. We cater to life science, diagnostic, and applied market labs worldwide by providing instruments, services, consumables, and expertise. Agilent empowers customers to uncover insights and solutions, allowing them to contribute to improving our world. Explore more about Agilent...

  • Support Engineer

    hace 2 semanas


    Barcelona, Barcelona, España Webhelp A tiempo completo

    Are you passionate about 3D printing and interested in working for the world's leading personal systems and printing company and the leader in Inkjet Technology?Do you want to work in sunny Barcelona?Our companyYour future projectOur brand's mission in the 3D Printing business is to drive the next industrial revolution by changing how the world designs and...

  • Solution Support Engineer

    hace 2 semanas


    Barcelona, Barcelona, España Netapp A tiempo completo

    Solution Support Engineer (Storage) Barcelona Barcelona, Catalunya, ES Title : Solution Support Engineer (Storage)Location : Gurugram, IN, 122002 Gurugram, IN, 122002 RequisitionID :125963 About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes....

  • Senior Support Engineer

    hace 2 semanas


    Barcelona, Barcelona, España IT Crowd Argentina A tiempo completo

    Only available for residents of Spain, BarcelonaOur client is a technology consulting firm that provides a comprehensive portfolio of solutions and services including innovation, customer experience, ERP, analytics, employee experience, cloud, workplace, and cybersecurity. These are designed to help organizations overcome challenges and achieve their...


  • Barcelona, Barcelona, España IT Scout A tiempo completo

    Only available for residents of Spain, BarcelonaOur client is a technology consulting firm that provides a comprehensive portfolio of solutions and services including innovation, customer experience, ERP, analytics, employee experience, cloud, workplace, and cybersecurity. These are designed to help organizations overcome challenges and achieve their...

  • Remote Support Engineer

    hace 2 semanas


    Barcelona, Barcelona, España Agilent Technologies, Inc. A tiempo completo

    Remote Support Engineer - Chromatography - German Speaking page is loaded Remote Support Engineer - Chromatography - German Speaking Apply locations Spain-Barcelona time type Full time posted on Posted 2 Days Ago job requisition id Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic...

  • IT Support Engineer

    hace 2 semanas


    Barcelona, Barcelona, España Setesca Talent A tiempo completo

    We are looking for an IT support engineer with relevant IT experience, used to work in a demanding support environment with a high level of personal responsibility.Strong customer service ethics and proven customer service skills, committed to delivering an exceptional standard of service. Ability to communicate well with all levels of staff. Strong team...


  • Barcelona, Barcelona, España C-Support A tiempo completo

    As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us We're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. We are working on expanding and exploiting the...


  • Barcelona, Barcelona, España Qualient Technology Solutions UK Limited A tiempo completo

    We are Looking for "Desktop Support Engineer" Based in Barcelona, SpainRole Type: FTE/PermanentJob description:Responsibilities:Install and configure software and hardware on end point devices.Manage network servers and technology tools.Respond to Client to support requests.Set up accounts and workstations.Monitor performance and maintain systems according...

  • Desktop Support Engineer

    hace 2 semanas


    Barcelona, Barcelona, España Qualient Technology Solutions UK Limited A tiempo completo

    We are Looking for "Desktop Support Engineer" Based in Barcelona, SpainRole Type: FTE/PermanentJob description:Responsibilities:Install and configure software and hardware on end point devices.Manage network servers and technology tools.Respond to Client to support requests.Set up accounts and workstations.Monitor performance and maintain systems according...