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Senior Account Manager – Original Events – Madrid/Sofia
hace 2 semanas
WHY KENES:
At Kenes, we foster a family-like work environment within a global company.
We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth.
We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you'll thrive both personally and professionallyResponsibilities- Develop long-term relationships with Kenes partners, actively contributing to the growth and promotion of their businesses.
- Offering strategic insights and generating actionable recommendations for achieving business goals, seamless execution, and implementation.
- Responsible for direct management and professional/personal development and satisfaction of team members.
- Lead, motivate and empower the team, fostering a collaborative and high-performing work environment.
- Work closely with partners to understand their business needs; plan and present creative, practical solutions to enhance business outcomes.
- Overall accountability for congress budgets.
- Achieve targets and maximize profits for all stakeholders.
- Effectively communicate client messages, requests, and goals to the internal team.
- Participate in client meetings and collaborate with CRMs to develop and enhance partnerships.
- Coordinate with multiple departments to address partners issues, resolve conflicts, manage performance, striving to always improve the level of service.
- Design and produce documents and presentations for partners; clearly communicate client ROI.
- Recognize potential problems early and initiate/apply problem-solving skills and processes in a timely manner.
- Demonstrate comprehensive knowledge and accountability for all congress/client-related matters.
- Accountable for the delivery and quality of work produced by the team.
- 3-5 years of proven experience in client account management, including familiarity with concepts, practices, and procedures within a service environment.
- Experience in the tech industry
- Experience in managing direct employees and teams – advantage.
- English – native or mother tongue level; knowledge of other European languages – advantage
Job Category:
original events Job Type:
Hybrid Job Location:
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